Summary
Overview
Work History
Education
Skills
Timeline
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Deizmond Fitzgerald

Mesa,AZ

Summary

Dynamic Customer Service Manager at Aj Fine Foods with a proven track record in enhancing customer satisfaction and loyalty. Skilled in problem-solving and team leadership, I excel in shipping and warehousing operations, ensuring efficient order fulfillment and training new hires to optimize performance. Committed to delivering exceptional service and support.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

Aj Fine Foods
08.2024 - 07.2025
  • Assisted in resolving customer inquiries and complaints efficiently.
  • Learned company products and services to provide accurate information to customers.
  • Supported team members in maintaining high levels of customer satisfaction.
  • Adapted quickly to new tools and systems for effective service delivery.
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • I did a lot of ordering, stocking
  • Breaking down loads

Warehouse Packer

Coke Cola
01.2018 - 05.2018
  • Packaged and labeled products efficiently for shipment, ensuring accuracy in order fulfillment.
  • Operated pallet jack and hand truck to transport goods within warehouse, maintaining safety standards.
  • Inspected incoming materials for quality assurance, reporting discrepancies to management for resolution.
  • Collaborated with team members to meet daily production goals while adhering to safety protocols.
  • Maintained organized workstations, optimizing space for workflow efficiency and easy access to supplies.
  • Assisted in training new hires on packing techniques and operational procedures to enhance team performance.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Breaking down loads wrapping pallets

Delivery Driver

Aj Fine Foods
09.2023 - 08.2024
  • Delivered products efficiently to ensure timely customer satisfaction.
  • Maintained vehicle cleanliness and functionality for safe operations.
  • Navigated routes using GPS technology to optimize delivery times.
  • Communicated with customers regarding delivery status and special requests.

Computer Repair Technician

Ingram Micro
06.2018 - 11.2022
  • Diagnosed and repaired hardware and software issues for a range of computer systems.
  • Collaborated with team members to streamline repair processes, enhancing workflow efficiency.
  • Utilized diagnostic tools to identify system malfunctions, ensuring accurate troubleshooting.
  • Provided technical support and guidance to customers regarding product functionality and maintenance.
  • I worked in warehouse doing production work as well

Education

Computer Networking Basic Studies

New Tech @ East Tech High School
Cleveland Ohio
06.2016

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Delivery Driver
  • Team building and leadership
  • Shipping, receiving, and warehousing
  • Audit support
  • New hire training
  • Cash handling
  • Loading and unloading
  • Heavy lifting
  • Defensive driving
  • Warehouse operations

Timeline

Customer Service Manager

Aj Fine Foods
08.2024 - 07.2025

Delivery Driver

Aj Fine Foods
09.2023 - 08.2024

Computer Repair Technician

Ingram Micro
06.2018 - 11.2022

Warehouse Packer

Coke Cola
01.2018 - 05.2018

Computer Networking Basic Studies

New Tech @ East Tech High School

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Deizmond Fitzgerald