Deja Barnett
Summary
I have over 5 years of experience working with healthcare data, including claims, authorizations, and member records. I analyze data to identify errors, ensure accuracy, and resolve issues that impact operations and member outcomes. I’m detail-oriented, strong in documentation, and experienced in working with large datasets across multiple systems while maintaining compliance standards. I regularly collaborate with cross-functional teams to troubleshoot issues, improve processes, and ensure data is accurate and aligned across departments. I also hold a Master of Science in Business, where I focused on analytics, digital transformation, and strategic decision-making, strengthening my ability to interpret data, think critically, and support business decisions with data-driven insights.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate (Data & Claims Analysis)
Centene
Remote
05.2025 - Current
- Review and interpret claims, authorizations, and CPT codes to determine coverage and eligibility
- Managed and analyzed large volumes of member and claims data, upholding strict accuracy standards to support quality care
- Analyzed member account and healthcare data, identifying discrepancies to ensure data accuracy and integrity
- Identify trends in gaps in care data (wellness visits, screenings, immunizations) to support quality improvement efforts
- Collaborated with cross-functional teams to resolve data-related issues, enhancing operational processes and team effectiveness
- Document findings, workflows, and resolutions clearly for internal reporting and compliance
Enrollment Specialist
Savilinx
Hattiesburg, USA
12.2022 - 01.2025
- Process and analyze enrollment data to ensure accuracy and compliance
- Identify and resolve data inconsistencies across customer accounts
- Streamlined workflows through process optimization and enhanced data accuracy
- Executed high-volume data entry and validation tasks with meticulous attention to detail
Customer Service Representative
Maximus
Hattiesburg, USA
07.2018 - 10.2022
- Managed and analyzed high-volume claims and customer data, handling 100+ cases weekly to ensure timely resolutions
- Identified patterns in customer issues, leading to improved resolution processes and enhanced customer satisfaction
- Maintain accurate documentation of data and case outcomes
- Collaborated with internal teams to resolve complex, data-driven issues, streamlining communication and problem-solving
Education
Master of Science - Business
University of Maine at Presque Isle
Presque Isle, Maine05-2026
High School Diploma -
Forrest County Agricultural High School
Brooklyn, Mississippi01-2019
Bachelor of General Studies - Business Administration and Management
University of Maine at Presque Isle
Presque Isle, MaineSkills
- Microsoft Excel
- Data analysis
- Data cleaning
- Process analysis
- Insight reporting
- Healthcare Data
- Problem solving
- HIPAA compliance
- Power BI
- Tableau
- Compliance management
- Workflow optimization
- Cross-functional teamwork
- Detail-oriented
- Office software
- Process optimization
- Microsoft PowerPoint
- Microsoft outlook
- Data collection
- Issue resolution
- Report creation
- Data quality assurance
Coursework
- Strategic Leadership
- Digital Transformation
- Strategic Business Communications
- Digital and Social Media Marketing
- Crisis Communication and Management
- Organizational Communication Strategies
- Managerial Accounting and Finance
- Business Analytics
Timeline
Customer Service Advocate (Data & Claims Analysis)
Centene
05.2025 - Current
Enrollment Specialist
Savilinx
12.2022 - 01.2025
Customer Service Representative
Maximus
07.2018 - 10.2022
Master of Science - Business
University of Maine at Presque Isle
High School Diploma -
Forrest County Agricultural High School
Bachelor of General Studies - Business Administration and Management
University of Maine at Presque Isle