Deja Cook
Miami,FL
Summary
Experienced in multitasking and handling stress. Brings great customer service skills . Looking to put knowledge and abilities to good use in fast-paced position focused on promoting customer loyalty. Focused on meeting or exceeding objectives in customer service or bartending . Also , Passionate about promoting lasting customer satisfaction by delivering quality service .
Overview
12
12
years of professional experience
Work History
Bartender
Bar Luxe
Miami, FL
06.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up glassware, liquor and other necessary supplies for special events.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Permit Clerk
Miami Dade County RER
Miami, FL
06.2016 - Current
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Customer Service Representative
Alorica
Miami, FL
03.2014 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Collections Specialist
Access Financial
Sunrise, FL
07.2012 - 03.2014
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
Cashier
KFC
Miami, FL
06.2011 - 08.2012
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed inventory counts and ordered merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
40 Hour Bartend Certificate Course -
786 Bartend
Miami, FL05.2022
High School Diploma -
Miami Norland Senior High School
Miami, FL06.2012
Skills
- Menu Memorization
- Outstanding Customer Service
- Cocktail Service
- Bartending License
- Private Events and Catering
- Bar Menu Planning
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Answering Customer Questions
- Work Task Prioritization
- Feedback Acceptance
- Teamwork and Professionalism
- Patron Rapport
Timeline
Bartender
Bar Luxe
06.2021 - Current
Permit Clerk
Miami Dade County RER
06.2016 - Current
Customer Service Representative
Alorica
03.2014 - 06.2016
Collections Specialist
Access Financial
07.2012 - 03.2014
Cashier
KFC
06.2011 - 08.2012
40 Hour Bartend Certificate Course -
786 Bartend
High School Diploma -
Miami Norland Senior High School
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