Deja Davis
Carmel,IN
Summary
Highly organized and detail-oriented professional with extensive experience in customer service, shipping, and returns processing. Adept at managing and coordinating logistics in fast-paced environments while maintaining exceptional communication and problem-solving skills. Proven track record in ensuring customer satisfaction and operational efficiency. Seeking to leverage my skills and experience in a dynamic and growth-oriented company.
Overview
8
8
years of professional experience
Work History
Titles Coordinator
Location Services
Indianapolis, IN
09.2024 - 04.2026
- Process title applications, transfers, registrations, and lien releases.
- Review documents for accuracy and completeness.
- Coordinate with government agencies, dealerships, financial institutions, customers, and vendors.
- Resolve title discrepancies, missing paperwork, and ownership issues.
- Maintain electronic and physical title records.
- Monitor title status and follow up on outstanding items.
- Coordinated title searches and ensured compliance with local regulations
- Managed documentation and maintained organized records
- Entered invoices, closed accounts
Customer Service Representative
Republic Services
Indianapolis, IN
01.2023 - 01.2024
- Handled high volume inbound calls from customer inquiries and complaints via phone and email, providing effective solutions in a timely manner.
- Assisted customers with account management, billing inquiries, and service requests.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with internal departments to address and resolve customer issues.
- Recognized for consistently achieving high customer satisfaction ratings and meeting performance targets.
Shipping Clerk
Johnson Controls
Indianapolis, IN
06.2022 - 01.2023
- Coordinated daily shipping activities, including preparing shipments and ensuring proper packaging.
- Managed inventory levels to ensure accurate and timely fulfillment of orders.
- Generated shipping labels and documentation for domestic and international shipments.
- Communicated with carriers and vendors to resolve shipping issues and track shipments.
- Implemented process improvements that led to a 10% increase in shipping accuracy.
Return Authorization Clerk
Walmart Return Center
Indianapolis, IN
05.2018 - 07.2021
- Inbound high volume calls received
- Resolve customer and vendor inquiries regarding returns, providing clear and concise information.
- Maintain detailed records of all return transactions and generate regular reports for management.
- Streamline the return process, contributing to a 15% reduction in processing time.
Skills
- Returns Processing & Authorization
- Shipping & Inventory Management
- Customer Service Excellence
- Data Entry & Documentation
- Problem Solving & Issue Resolution
- Quality Assurance
- Communication & Interpersonal Skills
- Process Improvement & Efficiency
Timeline
Titles Coordinator
Location Services
09.2024 - 04.2026
Customer Service Representative
Republic Services
01.2023 - 01.2024
Shipping Clerk
Johnson Controls
06.2022 - 01.2023
Return Authorization Clerk
Walmart Return Center
05.2018 - 07.2021