Dedicated customer service representative with proven skills in conflict resolution and technical troubleshooting. Committed to delivering high customer satisfaction through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wells Fargo
athens , ga
10.2025 - 05.2026
Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved customer complaints promptly and efficiently.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Assisted customers with account inquiries and transaction issues.
phone support specialist
TTEC
Athens, ga
04.2023 - 06.2025
Provided customer support via phone and chat for diverse client inquiries.
Provided technical support to customers via phone and email.
Identified and resolved issues to maintain connectivity and minimize downtime.
Engaged with customers to gather feedback for service improvement initiatives.
remote customer service rep
Lowe's
athens, GA
03.2021 - 01.2023
Resolved customer concerns by providing tailored solutions that enhanced overall experience.
Responded to customer questions with precise product and service information, ensuring clarity and understanding.
Encouraged customer satisfaction by addressing concerns promptly. through effective problem resolution and friendly, knowledgeable service.
Explained product features and benefits to customers.
Processed returns and exchanges according to company policy.
Maintained composure during challenging interactions with customers. and professional in stressful circumstances and effectively diffused tense situations.