Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deja Davis

Pompano Beach,FL

Summary

Dedicated customer service representative with proven skills in conflict resolution and technical troubleshooting. Committed to delivering high customer satisfaction through effective communication and problem-solving.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Wells Fargo
athens , ga
10.2025 - 05.2026
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Assisted customers with account inquiries and transaction issues.

phone support specialist

TTEC
Athens, ga
04.2023 - 06.2025
  • Provided customer support via phone and chat for diverse client inquiries.
  • Provided technical support to customers via phone and email.
  • Identified and resolved issues to maintain connectivity and minimize downtime.
  • Engaged with customers to gather feedback for service improvement initiatives.

remote customer service rep

Lowe's
athens, GA
03.2021 - 01.2023
  • Resolved customer concerns by providing tailored solutions that enhanced overall experience.
  • Responded to customer questions with precise product and service information, ensuring clarity and understanding.
  • Encouraged customer satisfaction by addressing concerns promptly. through effective problem resolution and friendly, knowledgeable service.
  • Explained product features and benefits to customers.
  • Processed returns and exchanges according to company policy.
  • Maintained composure during challenging interactions with customers. and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Clarke Central High School
Athens Ga
03-2014

Skills

  • Customer service
  • Customer complaint handling
  • Issue resolution
  • Payment processing
  • Technical support
  • Technical issue resolution
  • Customer feedback analysis
  • Product knowledge
  • Customer relationship management
  • Account management
  • Clear communication
  • Engaged listening
  • Dispute mediation
  • Data gathering

Timeline

Customer Service Representative

Wells Fargo
10.2025 - 05.2026

phone support specialist

TTEC
04.2023 - 06.2025

remote customer service rep

Lowe's
03.2021 - 01.2023

High School Diploma -

Clarke Central High School
Deja Davis