Deja Derrick
Dallas
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Statefarm Insurance
Richardson
03.2024 - Current
- Assisted customers with policy inquiries and claims processing.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated clients on insurance products and coverage options available.
- Reviewed account statements to identify discrepancies and resolved billing issues.
- Updated customer information in the database for accurate billing purposes.
- Maintained accurate records of collections, adjustments and denials in the system.
- Developed detailed reports on billing activities for management review.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
Healthcare Customer Service Representative
Magellan Health
Dallas
10.2021 - 03.2024
- Answering calls from insurance companies, doctor's, nurses and, patients to put in Pre-authorization requests for diagnostic images (MRI's, CT's, PET SCAN's) as well as giving updates on existing requests
- Assisted clients with inquiries regarding health services and benefits.
- Documented interactions in customer relationship management systems for tracking.
- Adhered to HIPAA regulations when handling confidential patient information.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Generated monthly performance metrics reports based on customer feedback survey results.
Customer Service Representative
Advanced Call Center Technologies LLC
Dallas
02.2021 - 10.2021
- Assisted customers with policy inquiries and claims processing.
- Provided accurate information about insurance products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
Education
Esthetician
Ogle School
Dallas, Texas 01.2026 - 05.2026
David W Carter
Dallas, TexasSkills
- Customer service
- Effective communication
- Problem solving
- Team collaboration
- HIPPA Compliance
- Data Entry
- Multitasking and organization
Timeline
Esthetician
Ogle School
01.2026 - 05.2026
Customer Service Representative
Statefarm Insurance
03.2024 - Current
Healthcare Customer Service Representative
Magellan Health
10.2021 - 03.2024
Customer Service Representative
Advanced Call Center Technologies LLC
02.2021 - 10.2021
David W Carter