Deja Lopez
Tampa,FL
Summary
Motivated and detail-oriented licensed claims adjuster with 5 years of experience specializing in property, catastrophe, and complex claims. Brings a strong background in problem-solving, critical evaluation, and written communication. Skilled in negotiating fair resolutions while maintaining objectivity and high review standards. Equipped with over 8 years of customer service experience and 4+ years of honorable U.S. Army service. Adept at working independently and collaboratively to achieve positive outcomes, contribute to team success, and adapt to evolving needs. Known for being reliable, flexible, and driven—ready to take on new challenges and support organizational goals. Currently pursuing a bachelor’s degree in Business Management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
File Reviewer
Cat Claims Unlimited
03.2024 - 12.2024
- Reviewed and analyzed auto claims for accuracy, policy coverage, and completeness.
- Worked remotely to ensure the timely handling of complex files, offering detailed feedback for claim accuracy.
- Maintained high-quality standards in a fast-paced environment with minimal supervision.
- Communicated findings and collaborated with team members to improve claim resolution efficiency.
- Conducted thorough reviews of documentation to ensure completeness and validity of claims submitted.
- Reviewing 12 claims a day
- Remote
Property Examiner/Adjuster
Pilot Catastrophe Services – Assurant Insurance
04.2020 - 12.2024
- Evaluated causes of loss and verified coverage per policy contrac
- Conducted thorough property inspections to assess damages and determine coverage eligibility.
- Built strong customer rapport with homeowners, agents, and third parties.
- Developed sketch plans and created detailed estimates in Xactimate.
- Assigned field adjusters, engineers, and vendors when needed.
- Maintained clear and timely communication during the claims process.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Managed high-value claims, including total losses exceeding $300 K.
- Handled LPI, HO3, renter, and mobile homes
- Remote
- Analyzed insurance claims for accuracy and compliance with industry standards.
- Conducted thorough inspections of property damage to assess claims accurately.
Property Examiner/Adjuster
Wardlaw – American Insurance
11.2020 - 05.2021
- Analyzed loss causes and coverage per contract dates.
- Scheduled field adjusters and coordinated vendor involvement.
- Drafted explanatory documents and resolved claims efficiently.
- Maintained compliance with budget and settlement timelines.
- Remote
- Analyzed complex claims data to identify discrepancies and recommend adjustments for optimal resolution.
88M Motor Transport Operator
US Army
03.2017 - 01.2020
- Developed strong interpersonal and active listening skills through hands-on leadership and logistics support.
- Maintained operational safety and vehicle inspections.
- Honored with Good Conduct and Army Commendation Medals.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Bussiness
University of Phoenix
Tempe, AZ06-2026
Skills
- Teamwork & Vendor Coordination
- Proficient in Xactimate and XactAnalysis
- Policy analysis
- Time management
- Field & Remote Adjusting
- Licensed in FL, GA, NC, ME, AL, MS, LA, TX, AZ
- Focused and productive working remotely
- Adaptability and flexibility
- Attention to detail
- Deadline attainment
- Clear communication
- Customer service
- Microsoft office
- Critical thinking
- Work prioritization
- Claims handling
- Empathy and sensitivity
Certification
All Lines Adjuster Pro: Certified – April 2020 | Licenses Received – May 2020
Accomplishments
- Good Conduct Medal
- Army Commendation Medal
- Employee of the Month
- Soldier of the Month
Timeline
File Reviewer
Cat Claims Unlimited
03.2024 - 12.2024
Property Examiner/Adjuster
Wardlaw – American Insurance
11.2020 - 05.2021
Property Examiner/Adjuster
Pilot Catastrophe Services – Assurant Insurance
04.2020 - 12.2024
88M Motor Transport Operator
US Army
03.2017 - 01.2020
Bachelor of Science - Bussiness
University of Phoenix
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