Valerie Turner
Atlanta,GA
Summary
PROFESSIONAL SUMMARY
Performance-driven and detail-oriented insurance adjuster, with multi-line experience residential property claims, including flood, fire, commercial, and general liability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
File Reviewer
Alacrity Solutions
08.2021 - Current
- Review and analyze over 20 case file materials including inspection summary, photo report, and estimates per day
- Review policy coverage, damages, and supporting documentation provided by Field Adjuster
- Assess completeness of all case file materials provided by Field Adjuster and Policyholder
- Reject files with discrepancies back to Field Adjuster for modification and to add additional supporting documentation as needed
- Follow up daily on prior files rejected, performing re-review and insuring all guidelines are met before moving file up to Carrier
- Evaluate accuracy and quality of data entered into agency management system
- Collaborate claim file estimate to make revisions ensuring accuracy, upload supporting documentation such as Building Code Requirements, and add Form Documentation such as Opening Statement, Policy Declarations Page, and Endorsements
- Comply with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Review applications and supporting documents to verify claims eligibility and accuracy.
- Work with claims adjusters and examiners to expedite processing in alignment with procedures.
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in team environment
Sentry Claims
Remote File Reviewer
11.2021 - 11.2021
- Reviewed 12+ hurricane IDA CAT claims daily for accuracy, including estimate line items, photos, and other documentation
- Communicated with Field Adjusters as needed to request additional information
- Verify coverage for said peril
- Revised estimate when needed to add coverage, delete items from estimate when not applicable and/or add line items that are needed
- Checked claim queue via Inbox for new claims daily, revisiting and closing out claims that have been rejected for errors
- Reviewed and submitted for completion, daily claims
- Managed time efficiently in order to complete all tasks within deadlines
Property Claims Adjuster
First American Insurance
11.2019 - 09.2021
- Managed 100's of individual property claims from notification to closure, investing necessary level of involvement required for each claim depending on nature, category, maturity, type, and quantum status of claim
- Provided direction relative to most beneficial settlement alternatives and final disposition
- Ensured that all claims were managed in compliance with regulatory requirements and company guidelines
- Ensured compliance with established claims management procedures and quality controls
- Promoted accurate claim reserving and recommended claim closure strategies
Daily & Cat Property Claims Adjuster
Heritage Insurance
06.2019 - 11.2019
- Managed an active pending of 100 multi-peril daily and catastrophe property claims
- Communicated with Public Adjusters and verified Assignment of Benefit claims for carrier
- Facilitated all communications and maintained professional relationships with all outside vendors, counsel clients and policy holders
- Excelled in customer satisfaction throughout life of claim while completed through and accurate file documentation
Property Adjuster/Hurricane Irma & Florence
Frontline Insurance
03.2019 - 06.2019
- Handled late reporting Hurricane Florence and Michael late reporting property claims and supplement
- Communicated with Public Adjusters that represented homeowners
- Proficiently used Xactimate 28, Xactanalysis, Symbility and Guidewire to properly review claim files and establish indemnity values of claimed damages
- Affirmed and denied coverage based on facts and policy terms and conditions.
- Participated in quality assurance file review sessions
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims
Claims Adjuster
NCJUA N&C
08.2018 - 01.2019
- Handled Hurricane Florence and Michael Property Catastrophe Claims to include detailed investigation, coverage determinations, and liabilities
- Managed active claim load of 75 plus claims and assisted fellow adjusters with insured recorded statements
- Assisted insured with housing and advance payments
- Assisted insured with submitting and processing supplemental claims
- Examined claims forms and other records to determine insurance coverage
- Prepared summaries of damage, payments, and policy coverage
Education
Associate of Science - Business
Atlanta Technical College
Atlanta, GA06.2009
Skills
- Policy Interpretation
- Quality Assurance
- Teamwork and Collaboration
- Dependability and Cooperation
- Deadline Attainment
- Adaptability and Flexibility
- Integrity Reviews
- Critical Thinking
- Interpersonal & Written Communication
- Multitasking
- Attention to Detail
- Microsoft Office
EDUCATION
Associates in Business – Atlanta Technical College
Certification
TWIA Level 1 and 2 Certification, USAA IA Certification, Ethical Principles Certification, Symbility, Xactanalysis, Payment Tracker, Sketching, and Property Claims
Licensed Adjuster
TX, FL, SC, LA, GA
Timeline
Sentry Claims
Remote File Reviewer
11.2021 - 11.2021
File Reviewer
Alacrity Solutions
08.2021 - Current
Property Claims Adjuster
First American Insurance
11.2019 - 09.2021
Daily & Cat Property Claims Adjuster
Heritage Insurance
06.2019 - 11.2019
Property Adjuster/Hurricane Irma & Florence
Frontline Insurance
03.2019 - 06.2019
Claims Adjuster
NCJUA N&C
08.2018 - 01.2019
Associate of Science - Business
Atlanta Technical College
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