DEJA M. CARTER
Excelsia Injury Care
Windsor Mill,MD
11
years of professional experience
Compassionate and detail-oriented professional with experience in patient access, medical office coordination, disability support, and customer service. Skilled in patient registration, insurance verification, appointment scheduling, and handling sensitive information with accuracy and confidentiality. Known for delivering empathetic, solution-focused support and maintaining professionalism in fast-paced environments. Brings a strong service background with the ability to manage high-volume interactions, resolve concerns efficiently, and enhance the overall patient and customer experience.
Work History
Chiropractic Assistant
1 Year- - Registered 20+ patients daily, verifying insurance benefits and collecting accurate demographic and clinical information
- - Maintained detailed patient records and updated EMR systems to ensure compliance and accuracy
- - Coordinated scheduling, processed payments, and supported front desk operations
- - Communicated with insurance providers and legal offices regarding claims and required documentation
- - Assisted providers with therapy routines and ensured smooth patient flow throughout the day
- - Delivered professional, patient-centered service while handling sensitive information
Regional Reservations Agent
2 Years- - Managed high-volume inbound calls, assisting customers with reservations, inquiries, and issue resolution
- - Maintained confidentiality while handling sensitive guest and payment information
- - Provided clear, professional communication while multitasking across booking systems
- - Resolved customer concerns with a calm, solution-oriented approach
- - Delivered exceptional service experiences that supported customer satisfaction and retention
Additional Adult Assistant (Special Education Support)
8 Years 5 Months- - Supported a visually impaired student with daily academic and mobility needs
- - Assisted with classroom activities, ensuring engagement and accessibility
- - Maintained a safe, structured, and supportive environment for students
- - Communicated effectively with staff and parents regarding student progress and needs
- - Demonstrated patience, adaptability, and strong interpersonal skills
Swim Instructor/ Lifeguard
2 Years 7 Months- Instructed students in basic swimming techniques and water safety principles.
- Monitored aquatic environments to ensure participant safety and compliance with regulations.
- Developed personalized lesson plans catering to individual student needs and skill levels.
- Collaborated with parents to discuss progress and address concerns regarding student performance.
- Trained new instructors on curriculum standards and effective teaching practices for improved team performance.
Birthday Party Hostess
2 Years 1 Month- Coordinated birthday party activities, ensuring smooth transitions between games and entertainment.
- Assisted guests with check-in processes, enhancing overall customer experience.
- Served food and beverages to the children and adults.
- Maintained cleanliness and organization of party areas, promoting safety and comfort for guests.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Maintained cleanliness of party areas throughout events, demonstrating professionalism and adherence to company standards.
Education
Career Development & Computer Training - Healthcare
High School Diploma
Skills
Patient Registration & Insurance Verification
Customer Service & Call Handling
Appointment Scheduling & Coordination
Conflict Resolution & Problem Solving
Medical Office Operations
Documentation & Data Entry Accuracy
HIPAA Awareness & Confidentiality
EMR Systems & Microsoft Office
Communication & Phone Etiquette
Hospitality & Client Relations
Medical terminology
First aid and CPR certification
Timeline
Chiropractic Assistant
Excelsia Injury Care
01.2024 - 01.2025Read More
Regional Reservations Agent
Sagamore Pendry Hotel
01.2021 - 01.2023Read More
Additional Adult Assistant (Special Education Support)
Lyons Mill Elementary School
01.2018 - 2020Read More
Swim Instructor/ Lifeguard
Goldfish Swim School
05.2017 - 12.2019Read More
Birthday Party Hostess
Chuck E Cheese
06.2014 - 07.2016Read More
Loch Raven High School
High School Diploma
Read More
Community College of Baltimore County
Career Development & Computer Training from Healthcare
Read More