Deja McKnight
Houston
Summary
Current nursing student in my first semester with clinicals in process. Currently a customer service professional skilled in patient advocacy and care. Proficient in handling sensitive situations, ensuring accurate documentation, and verifying insurance. Recognized for consistently enhancing patient experiences and contributing to overall satisfaction across diverse roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Paraloon Registrar Patient Access
HCA North Cypress
01.2024 - Current
- Verify all insurance and obtain pre-certification/authorization
- Calculated and collected patient liability amounts to facilitate timely billing and payment processing
- Ensure that all necessary signatures are obtained for treatments
- Ensured completion and accuracy of patient charts to support effective treatment decisions
- Provided support and assistance to all patients, addressing personal needs to enhance their overall experience
- Ensured customer satisfaction by providing attentive and responsive service.
Front Desk /Receptionist Float
Northeast Pediatrics
11.2022 - 06.2024
- Check patients in.
- Answer and direct calls.
- Collected and posted copayments, deductibles, and coinsurance, ensuring accurate financial transactions.
- Input new patients in Clinic Source
- Check and ensure that progress notes are input in the system by the end of every day.
- Assisted with the intake process, including following up on orders, calls, updating boards, and communicating with therapists.
- Assisted with translations and scheduling, facilitating effective communication and appointment management.
- Maintained electronic and hard copy filing systems, supporting organized access to patient information.
- Ensured accurate insurance information for seamless patient billing.
Customer Advocate
Blue cross blue shield North Dakota
07.2023 - 01.2024
- Accessed customer accounts and policy schedules to provide tailored service and information.
- Process policy changes requested by customers, including updates to personal information, coverage adjustments, and beneficiary modifications.
- Assist in the claims process by guiding policyholders on how to file a claim, documenting initial claim information, and directing claims to the appropriate department for processing.
- Handle policy cancellations upon customer request, ensuring all necessary paperwork is completed, advising on the implications of cancellation, and attempting to retain the customer through problem-solving or offering alternative solutions.
Education
Bachelor's Science - Nursing
Galen College of Nursing
Houston, Texas12-2027
Bachelor's Science - Biology
Fisk University
Nashville, Tennessee05-2022
Skills
- Insurance verification
- Patient care
- Vital signs monitoring
- Clinical training
- Patient advocacy
- Customer service
- Team collaboration
- Communication skills
Certification
- American Heart Association-Basic Life Support
Timeline
Paraloon Registrar Patient Access
HCA North Cypress
01.2024 - Current
Customer Advocate
Blue cross blue shield North Dakota
07.2023 - 01.2024
Front Desk /Receptionist Float
Northeast Pediatrics
11.2022 - 06.2024
Bachelor's Science - Nursing
Galen College of Nursing
Bachelor's Science - Biology
Fisk University