Deja Neal
Kenosha,WI
Summary
Patient Waitress Trainer with 5 years of experience training and assigning tasks to new servers. Committed to onboarding servers with proper knowledge and skills. Well-versed in helping new waiters memorize menu and explaining preparation methods of menu items. Independent individual comfortable working under pressure in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Waitress Trainer
Brat Stop
02.2021 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Call Center Representative
American Liberty Group
02.2019 - 10.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Waitress Trainer
Cracker Barrel
01.2020 - 07.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Waitress Trainer
Red Lobster
09.2016 - 05.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Education
Associate of Applied Science - Business Management
Gateway Technical College
Kenosha, WI05.2025
Skills
- Quality Control
- Staff Training
- Customer Service
- Personal Grooming
- Salesmanship
- Positive Attitude
- Team Leadership
- Professionalism
- Conflict Resolution
- Organizational Skills
Timeline
Waitress Trainer
Brat Stop
02.2021 - Current
Waitress Trainer
Cracker Barrel
01.2020 - 07.2021
Call Center Representative
American Liberty Group
02.2019 - 10.2021
Waitress Trainer
Red Lobster
09.2016 - 05.2020
Associate of Applied Science - Business Management
Gateway Technical College
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