Deja Pickett
Milwaukee,WI
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Satisfaction Specialist
Salelytics
06.2024 - Current
- Improved first contact resolution rate with thorough research before engaging customers in conversations about their issues or concerns.
- Provided personalized assistance to customers through active listening and empathetic communication, building trust and loyalty.
Licensed Nail Technician
Lets T Create
02.2023 - 06.2024
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
Dialysis Technician
DaVita
03.2021 - 02.2023
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
Education
High School Diploma -
Bradley Tech High School
07-2013
Skills
- Goal-oriented mindset
- Friendly, Positive Attitude
- Building rapport
- Up-selling capabilities
Certification
- Licensed Nail Technician - Wisconsin Board of Cosmetology.
- Advanced Nail Technician (ANT) - Medinail Learning Center.
- Basic Life Support Certification (BLS)
Timeline
Customer Satisfaction Specialist
Salelytics
06.2024 - Current
Licensed Nail Technician
Lets T Create
02.2023 - 06.2024
Dialysis Technician
DaVita
03.2021 - 02.2023
High School Diploma -
Bradley Tech High School