Sara Al Zoriqi
Highland
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
Work History
Customer Satisfaction Specialist
AutoZone
05.2025 - Current
- Resolved customer inquiries through effective communication and product knowledge.
- Collaborated with team to address customer issues and streamline processes.
- Processed orders, service requests and applied information to customers.
- Increased client retention by fostering strong relationships through consistent communication and followups.
- Cross-trained and backed up other customer service managers.
Energy Engineer
Green Electron Energy Solutions
02.2024 - 10.2024
- Facilitated clear communication between all project participants.
- Enhanced client satisfaction with customized solar installations.
- Created detailed drawings of proposed system designs using AutoCAD, SketchUp, and PVSOL software.
- Prepared project cost estimates.
- Performed engineering calculations.
- Conducted site visits.
- Monitored performance of installed equipment.
- Reviewed vendor proposals.
Senior Sales Manager
Los Primos
09.2022 - 06.2023
- Handled customer relation issues.
- Monitored sales team performance.
- Monitored inbound sales pipeline.
- Collaborated with upper management to implement continuous improvements.
- Established key performance indicators.
- Reviewed financial and operational reporting.
- Conducted regular training sessions to improve team skills.
Department Supervisor
NCIT Solutions
11.2020 - 08.2022
- Conducted meetings with department heads.
- Manage complaints and problem-solving.
- Developed training programs for new employees to enhance onboarding productivity.
- Led team in daily operations to ensure efficient workflow and adherence to company policies.
- Monitored team performance metrics and providing feedback.
Call Centre Agent
NCIT Solutions
09.2019 - 11.2020
- Demonstrated communication skills.
- Met customer call guidelines.
- Guided customer inquiries.
- Contacted carrier representatives.
Retail Sales Associate
Boost Mobile
10.2018 - 08.2019
- Processed transactions using POS systems.
- Increased sales revenue.
- Organized inventory items.
- Used company system for tracking inventory.
- Assisted customers in selecting mobile devices and plans.
Education
Technical Engineer - Energy Engineering
Al-Hussein Technical University - HTU
Amman, Jordan10-2024
Skills
- Time management
- Problem-solving
- Objectives setting
- Quality assurance
- Project management
- Teamwork and collaboration
- Analytical and critical thinking
- Detail-oriented
- Solar energy design
- Adaptability and flexibility
LANGUAGES
English Fluent
Arabic Fluent
Timeline
Customer Satisfaction Specialist
AutoZone
05.2025 - Current
Energy Engineer
Green Electron Energy Solutions
02.2024 - 10.2024
Senior Sales Manager
Los Primos
09.2022 - 06.2023
Department Supervisor
NCIT Solutions
11.2020 - 08.2022
Call Centre Agent
NCIT Solutions
09.2019 - 11.2020
Retail Sales Associate
Boost Mobile
10.2018 - 08.2019
Technical Engineer - Energy Engineering
Al-Hussein Technical University - HTU