Deja Rollins
Summary
Driven professional with a proven track record at Signet Jewelers, excelling in customer service and creative thinking. Leveraged expertise in cash management and graphic design to enhance client satisfaction and drive sales. Known for exceptional professionalism and work ethic, consistently delivering innovative solutions and fostering strong customer relationships. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions, and coordinating records.
Dedicated Screenwriter with a 3-year background writing well-developed stories with dynamic characters. Successful at meeting deadlines and adapting stories for movie/TV entertainment. Distinguished knowledge of creative writing and in-depth research.
Results-oriented Graphic Artist successful at applying technical skills to create art that informs and engages customers. Clear communicator and collaborative team player with an eye for detail and skill in customer relations.
Multi-talented Graphic Design Intern proficient in job-related software, including InDesign, Adobe Creative Suite and Photoshop. Experienced in creating designs, sample layouts and concepts and generating new ideas with limited direction. Enthusiastic individual accustomed to working in deadline-driven environments. Well-developed verbal and written communication skills paired with excellent project management abilities.
Overview
6
6
years of professional experience
Work History
Banter
Signet Jewelers
08.2020 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Enhanced jewelry designs by incorporating innovative materials and techniques.
Sales Associate
Rack Room
08.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.
- Increased sales revenue by effectively upselling styling services, accessories, and additional wardrobe pieces.
- Built a loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.
Education
Bachelor of Arts - Graphic Design
Old Dominion University
Norfolk, VA12.2025
High School Diploma -
Kempsville High School
Virginia Beach, VA06.2021
Skills
- Customer Service
- Cash Handling
- Creative Thinking
- Cash Management
- Professionalism and Work Ethic
- Writing style versatility
- Editing and proofreading
- Imaginative thinking
- Screenwriting Techniques
- Screenwriting software proficiency
- Screenwriting expertise
- Screenwriting collaboration
- Screenwriting Basics
- Graphic Design
- Logo design
- Logo creation
Timeline
Banter
Signet Jewelers
08.2020 - Current
Sales Associate
Rack Room
08.2018 - 08.2020
Bachelor of Arts - Graphic Design
Old Dominion University
High School Diploma -
Kempsville High School