Deja Samuel-Myers
Columbia,SC
Summary
Dynamic leader with a proven track record at Hurrican Express Wash, enhancing customer satisfaction and driving membership sales growth. Skilled in customer service and strategic thinking, adept at mentoring teams and resolving complex issues. Demonstrates exceptional communication and leadership, ensuring operational excellence and business development.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Hurrican express wash
Irmo, SC
09.2023 - Current
- Working as a team to ensure guest has an outstanding experience while driving membership sales to help grow modwash brand
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established processes for monitoring customer satisfaction levels.
- Collaborated with management on developing strategic plans for achieving business goals.
Cusomer Service Representative
fema federal emergency mamnagemnt agency
Remote
06.2021 - 09.2023
- Works with clients who have complaints, orders, or require information about products/service purchased from organization
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Prevented key account losses by researching discrepancies and correcting problems.
Package Handler
Amazon Fullfillment Center GEG1
West Columbia, SC
05.2019 - 06.2021
- A package handler complies , scans, seals, and loads various packages before theyre delievered
- Reported any lost or damaged items to supervisors immediately upon discovery.
Education
High school diploma -
White Knoll High School
Lexington, SC06.2018
Skills
- Customer Service
- Account Management
- Live Chat
- Technical Support
- Car wash
- Remote
- Communication skills
- Leadership
- Problem solving
- Time management
- Coaching and mentoring
- Team leadership
- Strategic thinking
- Negotiation
- Multitasking and organization
- Adaptability and flexibility
- Customer service and satisfaction
Timeline
Assistant Manager
Hurrican express wash
09.2023 - Current
Cusomer Service Representative
fema federal emergency mamnagemnt agency
06.2021 - 09.2023
Package Handler
Amazon Fullfillment Center GEG1
05.2019 - 06.2021
High school diploma -
White Knoll High School
Similar Profiles
Omario HaygoodOmario Haygood
Car Wash Manager at Wash N' Roll Express Car WashCar Wash Manager at Wash N' Roll Express Car Wash
Tyler CollinsTyler Collins
Site Manager at Rainforest Car Wash/Whistle Express Car WashSite Manager at Rainforest Car Wash/Whistle Express Car Wash
Christian HigginsChristian Higgins
Site Manager at Whistle Express Car Wash/ Magnolia Wash HoldingsSite Manager at Whistle Express Car Wash/ Magnolia Wash Holdings