Summary
Overview
Work History
Education
Skills
Timeline
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Deja Samuel-Myers

Columbia,SC

Summary

Dynamic leader with a proven track record at Hurrican Express Wash, enhancing customer satisfaction and driving membership sales growth. Skilled in customer service and strategic thinking, adept at mentoring teams and resolving complex issues. Demonstrates exceptional communication and leadership, ensuring operational excellence and business development.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Hurrican express wash
Irmo, SC
09.2023 - Current
  • Working as a team to ensure guest has an outstanding experience while driving membership sales to help grow modwash brand
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established processes for monitoring customer satisfaction levels.
  • Collaborated with management on developing strategic plans for achieving business goals.

Cusomer Service Representative

fema federal emergency mamnagemnt agency
Remote
06.2021 - 09.2023
  • Works with clients who have complaints, orders, or require information about products/service purchased from organization
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Prevented key account losses by researching discrepancies and correcting problems.

Package Handler

Amazon Fullfillment Center GEG1
West Columbia, SC
05.2019 - 06.2021
  • A package handler complies , scans, seals, and loads various packages before theyre delievered
  • Reported any lost or damaged items to supervisors immediately upon discovery.

Education

High school diploma -

White Knoll High School
Lexington, SC
06.2018

Skills

  • Customer Service
  • Account Management
  • Live Chat
  • Technical Support
  • Car wash
  • Remote
  • Communication skills
  • Leadership
  • Problem solving
  • Time management
  • Coaching and mentoring
  • Team leadership
  • Strategic thinking
  • Negotiation
  • Multitasking and organization
  • Adaptability and flexibility
  • Customer service and satisfaction

Timeline

Assistant Manager

Hurrican express wash
09.2023 - Current

Cusomer Service Representative

fema federal emergency mamnagemnt agency
06.2021 - 09.2023

Package Handler

Amazon Fullfillment Center GEG1
05.2019 - 06.2021

High school diploma -

White Knoll High School

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Deja Samuel-Myers