Deja Staten
Bayonne,NJ
Summary
Driven and detail-oriented professional with a proven track record at Warren Street Hotel, excelling in customer service and task delegation. Skilled in mail coordination and fostering team collaboration, I effectively resolved customer complaints, enhancing satisfaction. Demonstrated initiative by streamlining document processing, contributing to improved operational efficiency.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Warren Street Hotel
New York, New York
04.2024 - 01.2025
- Drafted professional business documents, spreadsheets, and correspondence.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Waitress
Pergola Depot
New York, NY
12.2022 - 03.2024
- Enforced safety guidelines for employees and patrons of the restaurant.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Provided accurate change for cash transactions using a cash register system.
- Bussed tables as needed during peak hours.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Prepared checks, itemizing total meal costs and taxes.
Education
Associate of Science - BSN
SUNY Downstate Medical School
Brooklyn, NYSkills
- Mail coordination
- Mail distribution
- Appointment confirmation
- Correspondence typing
- Customer service
- Task delegation
- Team collaboration
- Initiative-taking
Timeline
Front Desk Receptionist
Warren Street Hotel
04.2024 - 01.2025
Waitress
Pergola Depot
12.2022 - 03.2024
Associate of Science - BSN
SUNY Downstate Medical School
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