Summary
Overview
Work History
Education
Skills
Timeline
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Deja' Vaughn

Deja' Vaughn

Patient Relationship Specalist
Swansea,IL

Summary

I'm a recent graduate from Jackson State University with a Bachelors Of Science in Criminal Justice. I currently have over 8 years of customer service experience. I'm very eager to start my career path and develop new experiences and skills.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work History

Patient Relationship Specialist

Midwest Beltone
O'Fallon, IL
06.2022 - Current
  • Followed document protocols to safeguard confidentiality of patient records.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Facilitated communication between patients and various departments and staff.
  • Taught patients and families to use at-home medical equipment.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Improved operations through consistent hard work and dedication.
  • Worked with customers to understand needs and provide excellent service.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Carried out day-to-day duties accurately and efficiently.
  • Exceeded goals through effective task prioritization and great work ethic.

Guest Service Associate

Target
Fairview Heights, IL
10.2021 - 06.2022
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Warehouse Worker

Yazaki
Edwardsville, IL
06.2021 - 07.2021
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Consistently lifted materials weighing as much as [Number] pounds.

Bartender

Mugshots Grill & Bar
Pearl, MS
02.2021 - 05.2021
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Followed strict recipes and drink measurements to minimize product used.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Forklift Operator

Amazon
Edwardsville, IL
05.2020 - 08.2020
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
  • Boosted team performance by moving materials with forklifts, cranes and other equipment.
  • Unloaded materials and goods at designated locations for best project availability.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Communicated with floor managers to determine merchandise placement.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Packed items into appropriate containers for shipment.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Education

Bachelor of Science - Criminal Justice

Jackson State University
Jackson, MS
08.2016 - 09.2021

Skills

Appointment Scheduling

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Timeline

Patient Relationship Specialist

Midwest Beltone
06.2022 - Current

Guest Service Associate

Target
10.2021 - 06.2022

Warehouse Worker

Yazaki
06.2021 - 07.2021

Bartender

Mugshots Grill & Bar
02.2021 - 05.2021

Forklift Operator

Amazon
05.2020 - 08.2020

Bachelor of Science - Criminal Justice

Jackson State University
08.2016 - 09.2021

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Deja' VaughnPatient Relationship Specalist