Deja' Vaughn
Patient Relationship Specalist
Swansea,IL
Summary
I'm a recent graduate from Jackson State University with a Bachelors Of Science in Criminal Justice. I currently have over 8 years of customer service experience. I'm very eager to start my career path and develop new experiences and skills.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Patient Relationship Specialist
Midwest Beltone
O'Fallon, IL
06.2022 - Current
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Facilitated communication between patients and various departments and staff.
- Taught patients and families to use at-home medical equipment.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
- Exceeded goals through effective task prioritization and great work ethic.
Guest Service Associate
Target
Fairview Heights, IL
10.2021 - 06.2022
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Warehouse Worker
Yazaki
Edwardsville, IL
06.2021 - 07.2021
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Operated RF scanners to track merchandise and verify contents of containers.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Consistently lifted materials weighing as much as [Number] pounds.
Bartender
Mugshots Grill & Bar
Pearl, MS
02.2021 - 05.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Followed strict recipes and drink measurements to minimize product used.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Forklift Operator
Amazon
Edwardsville, IL
05.2020 - 08.2020
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Boosted team performance by moving materials with forklifts, cranes and other equipment.
- Unloaded materials and goods at designated locations for best project availability.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Communicated with floor managers to determine merchandise placement.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Packed items into appropriate containers for shipment.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Education
Bachelor of Science - Criminal Justice
Jackson State University
Jackson, MS 08.2016 - 09.2021
Skills
Appointment Scheduling
Organization and Time Management
Critical Thinking
Interpersonal Communication
Problem-Solving
Data Entry
Active Listening
Multitasking Abilities
Written Communication
Attention to Detail
Self-Motivated
Teamwork and Collaboration
Chart pulling
Stocking and replenishing
Money handling abilities
POS systems expert
Creative problem solving
Professional telephone demeanor
Performance marketing
Outbound Sales
Phone script
Outbound and inbound calls
Customer assistance
Customer Relations
Guest inquiries
Refund handling
Inventory management
Receipt and refund issuance
Basic math skills
Refunds and exchanges
Staff Training
Product knowledge
Payment collection
Store opening/closing procedures
Timeline
Patient Relationship Specialist
Midwest Beltone
06.2022 - Current
Guest Service Associate
Target
10.2021 - 06.2022
Warehouse Worker
Yazaki
06.2021 - 07.2021
Bartender
Mugshots Grill & Bar
02.2021 - 05.2021
Forklift Operator
Amazon
05.2020 - 08.2020
Bachelor of Science - Criminal Justice
Jackson State University
08.2016 - 09.2021