Shalene Moran
East Saint Louis,IL
Summary
Dedicated Relationship Specialist with expertise in cultivating and sustaining client relationships. Strong communication skills facilitate conflict resolution and align solutions with customer needs. Proven track record of enhancing team dynamics while consistently achieving individual performance goals.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Patient relationship Specialist
Beltone Alliance
Fallon, IL
04.2022 - Current
- Managed patient relationships for Beltone hearing care consultations and follow-up visits.
- Explained Beltone product options, service plans, and care procedures to patients.
- Scheduled hearing evaluations and hearing aid fittings using appointment systems.
Patient Scheduling Coordinator
Senior Services Plus
Granite City, Illinois
09.2019 - 02.2022
- Responsible for calls, schedule changes, scheduling employees work schedules, schedule employees vacations, coverage for call off, responsible for clients increases and decreases in service hours, responsible for CCU updates to the state of any changes with client, adding notes in system using sandata and santrax, handling calls from workers and caseworkers,finding subs for clients, faxing updates to state when needed.
Home Care Aide
Senior Services Plus
Granite City, Illinois
09.2014 - 08.2019
- Assisted Senior Services Plus clients with bathing, dressing, and grooming support.
- Take care of elderly in home assistance with bathing, preparing meals, laundry, cleaning, transportation for client to the store and doctors appointments.
- Prepared meals and snacks following client preferences and care instructions.
- Maintained clean living spaces through light housekeeping and laundry tasks.
Accounts Payable Clerk
Touchette Regional Hospital
Centreville, IL
04.2013 - 07.2014
- Processed hospital invoices for accounts payable at Touchette Regional Hospital.
- Matched purchase orders, receipts, and invoices for payment approval.
- Reviewed vendor statements and resolved billing discrepancies.
- Process all inbound invoices Debit credit accounts for the bank record the sales report of money collected from the gift shop and cafe process checks for vendors.
Education
Cahokia Senior High
Cahokia, ILSkills
- Patient relations
- Appointment scheduling
- Hearing care coordination
- Medical Scheduling
- Sandata documentation
- Billing
- Financial accounting
- Financial accounting software
- Hospital experience
- Nursing
- Typing
- Microsoft Outlook
- Microsoft word
- Computer skills
- Time management
- Senior Care
- English
- Nursing
Certification
- CNA certification
- CPR certificate
Timeline
Patient relationship Specialist
Beltone Alliance
04.2022 - Current
Patient Scheduling Coordinator
Senior Services Plus
09.2019 - 02.2022
Home Care Aide
Senior Services Plus
09.2014 - 08.2019
Accounts Payable Clerk
Touchette Regional Hospital
04.2013 - 07.2014
Cahokia Senior High