Deja Watson
Cedar Hill
Summary
Results-driven hospitality and customer service professional with 5+ years of experience in hotel operations, retail management, and call center environments. Recognized for delivering exceptional guest experiences, managing overnight operations, and leading teams effectively. Strong communicator with proven ability to resolve issues, improve efficiency, and maintain high service standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Rooms Coordinator
Hyatt Corporation
03.2023 - Current
- Manage room assignments and daily room blocking to maximize occupancy and efficiency
- Provide high-level guest service, including VIP pre-arrival communication and personalized support
- Handle guest check-in/check-out processes and resolve billing concerns promptly
- Coordinate overnight operations, including housekeeping requests and food service orders
- Complete nightly audits and ensure all operational checklists are executed accurately
- Recognized as a Grand Performer for outstanding service and performance
- Room blocking for group guest working directly with sales/events team
- Ensured that all Group Rooms Coordinator duties were completed according to established guidelines and procedures.
- Coordinated with hotels and other venues to arrange room blocks for groups.
- Prepared detailed reports on group reservations and communicated information to relevant departments.
- Communicated regularly with clients throughout the duration of their stay at the hotel or venue.
- Monitored availability of rooms, negotiated rates, and managed all aspects of the room block process.
- Provided administrative support for various group activities such as conferences, meetings, weddings.
Shift Manager
RaceTrac Petroleum, Inc
06.2021 - 03.2023
- Supervised daily store operations and team performance in a high-volume environment
- Managed cash handling, register operations, and end-of-day closing procedures
- Oversaw inventory ordering, stocking, and merchandising
- Assisted in kitchen operations while ensuring food safety compliance
- Trained and developed new team members
Call Center Representative
MCI
Dallas
02.2019 - 06.2021
- Handled inbound and outbound customer interactions with professionalism and efficiency
- Processed payments, resolved billing issues, and upgraded customer services
- Delivered excellent customer service while meeting performance and call metrics
Education
High School Diploma -
Skyline High School
Skills
- Customer Service & Guest Relations
- Hospitality & Front Desk Operations
- Team Leadership & Training
- Shift & Operations Management
- Cash Handling & POS Systems
- Microsoft Office (Word, Excel)
- Communication & Problem Solving
- Retail Sales & Merchandising
- Call Center Support
- Room management
- Front office operations
- Room inventory control
- Special reservations
- Reservations
- Reservation coordination
Accomplishments
- Awarded Grand Performer of the Quarter
Authorized To Work
Yes
Personal Information
Willing To Relocate: Yes
Timeline
Rooms Coordinator
Hyatt Corporation
03.2023 - Current
Shift Manager
RaceTrac Petroleum, Inc
06.2021 - 03.2023
Call Center Representative
MCI
02.2019 - 06.2021
High School Diploma -
Skyline High School