DeJa White
Pharmacy Operations Manager
Summary
Dynamic Pharmacy Operations Manager with a proven track record at Walgreen's Pharmacy, excelling in pharmacy. Enhanced operational efficiency through innovative inventory management and staff training, while fostering team collaboration to improve patient outcomes. Committed to quality assurance and maintaining high standards in pharmacy services.
Overview
10
10
years of professional experience
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
11.2018 - Current
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Implemented patient education initiatives to increase awareness about medication usage, potential side effects, and proper dosage guidelines.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Improved customer satisfaction by providing timely and courteous service in a busy retail pharmacy setting.
Pharmacy Benefits Manager
OptumRx
11.2015 - 11.2018
- Evaluated medication utilization trends to identify opportunities for quality improvement and cost containment initiatives.
- Supported organizational growth by identifying new business opportunities in the pharmacy benefits market sector.
- Enhanced member satisfaction by developing and implementing innovative clinical programs and services.
- Improved patient outcomes by efficiently managing pharmacy benefit programs and optimizing medication therapy.
Server
Denny's Restaurant
05.2015 - 11.2016
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Cashier
Forever 21
05.2015 - 11.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Pharmacy Certification - Pharmacy
Arizona College
Mesa, United States 05.2001 -
High School Diploma -
South Moutain High School
Phoenix, United States 05.2001 -
Skills
Pharmacy management
Medication dispensing
Patient counseling
Pharmacy automation
Workflow optimization
Training and mentoring
Inventory control
Quality assurance
Drug inventory management
Staff training
Strong work ethic
Guest engagement
Team collaboration
Task prioritization
Cleanliness standards
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
11.2018 - Current
Pharmacy Benefits Manager
OptumRx
11.2015 - 11.2018
Server
Denny's Restaurant
05.2015 - 11.2016
Customer Service Cashier
Forever 21
05.2015 - 11.2016
Pharmacy Certification - Pharmacy
Arizona College
05.2001 -
High School Diploma -
South Moutain High School
05.2001 -
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