Dejaa Conyer
34200 Ridge Road Willoughby,OH
Summary
Hardworking and dedicated individual offering over 5 years of experience in retail operations, sales, service team leadership, and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals. Skilled professional proficient in managing and strengthening customer service, retail operations and merchandising functions. Driven and meticulous leader bringing years of experience in customer service. Individual with unparalleled communication and relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Sales Floor Manager
Verizon Wireless Corporation
Mayfield Heights, OH
07.2019 - Current
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Handled credit and debit card payment processing to complete purchasing experience.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Priced out products for customers and drew up sales paperwork.
- Worked with fellow sales team members to achieve group targets.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Supported customers with online billing, access and account issues.
Store Manager
T-Mobile (Indirect)
Garfield Heights, OH
08.2018 - 05.2019
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Oversaw inventory tracking, management and physical inventory counts.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Counted cash drawers and made bank deposits.
- Supervised and led multiple department managers while overseeing the productivity of employees.
- Trained all new managers on store procedures and policies.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
Education
Interpersonal Communications
Kent State University
Kent, OHSkills
- Customer service focused
- Employee training
- Team-oriented
- Recruiting and interviewing
- Retail inventory management
- Outstanding communication skills
- Application installations
- Troubleshooting and Diagnosing
- Technical Troubleshooting
- MS Office proficiency
Accomplishments
- Promoted to Store Manager after only 2 month timeframe.
- Mentored 5 new sales associates.
- Earned company incentives for top production in sales and customer satisfaction.
- Consistently exceeded monthly sales goals through effective sales strategies
- Verizon Corporation Winner's Circle
Timeline
Sales Floor Manager
Verizon Wireless Corporation
07.2019 - Current
Store Manager
T-Mobile (Indirect)
08.2018 - 05.2019
Interpersonal Communications
Kent State University
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