Dejahana Gray, NRCMA
Rome,GA
Summary
Highly motivated and committed Nationally Registered Certified Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Tend to adapt to change very well, dependable and flexible. Communication skills are excellent and great listener. I love taking care of others and would like the chance to become apart of a team that is as passionate about caring for others as I am.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Senture Teleperformance Company
London, KY
11.2023 - Current
- Ensured compliance with applicable laws when dealing with customers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Helped clients navigate online systems within established frameworks to obtain services.
Caregiver/Personal Care Assistant
Right At Home Health Care
Rome, GA
07.2023 - 10.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Personal Care Assistant/Caregiver
Interim Home Health Care
Rome, GA
07.2023 - 09.2023
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Transported patients to medical, dental and personal care appointments.
- Monitored health and well-being of clients and reported significant health changes.
- Educated family members about proper techniques for caring for the client at home.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Customer Care Representative
Dekalb County Sanitation
Decatur, GA
09.2022 - 03.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Call Center Customer Service Representative
Exela Technologies, Source HOV
Norcross, GA
05.2022 - 09.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Amazon Delivery Driver
Bostwick Logistics
Buford, GA
05.2021 - 05.2022
- Assisted in loading delivery trucks with prepared packages.
- Navigated route to customer locations using GPS maps.
- Logged package delivery time in system for proof of delivery and to close orders.
- Drove delivery truck or van to transport orders
- Sorted parcels according to delivery route.
Personal Care Assistant
Star Home Health Services
Houston, TX
08.2018 - 05.2021
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Warehouse Packer
Amazon
Houston, Texas
09.2017 - 05.2021
- Packaged items with appropriate materials to prevent damage during shipping.
- Inspected outgoing shipments to maintain effective quality assurance standards.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Medical Assistant
Dr. Mack Pediatrics Of Houston
Houston, TX
06.2014 - 08.2017
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
Medical Assistant
Dr. Micheal Y. Chang Family Practice
The Woodlands, TX
01.2014 - 06.2014
- Collected histories, vitals, and current complaints via patient interviews.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Scheduled appointments and tests to coordinate patient care.
- Performed medical chart reviews to confirm accuracy and completeness.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Maintained clean and safe clinic environment to prevent injuries.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Certificate - Welding
Tulsa Welding School
Houston, TX01.2020
Diploma - Medical Assistant
Everest Institute
Houston, TX04.2014
GED -
Picayune Memorial High School
Picayune, MS03.2010
Skills
- Exam Room Preparation
- EMR Systems (EClinical Works)
- Vitals Collection and Documentation
- Appointment Scheduling
- Routine Laboratory Testing
- Medical Filing
- Restocking Lab Supplies
- Cleaning and Sanitation Protocols
- Performing Urinalysis
- Patient Confidentiality
- Medical Terminology
- Insurance Verification
- CPR
Certification
Nationally Registered Certified Medical Assistant (NRCMA)
Timeline
Customer Service Agent
Senture Teleperformance Company
11.2023 - Current
Caregiver/Personal Care Assistant
Right At Home Health Care
07.2023 - 10.2023
Personal Care Assistant/Caregiver
Interim Home Health Care
07.2023 - 09.2023
Customer Care Representative
Dekalb County Sanitation
09.2022 - 03.2023
Call Center Customer Service Representative
Exela Technologies, Source HOV
05.2022 - 09.2022
Amazon Delivery Driver
Bostwick Logistics
05.2021 - 05.2022
Personal Care Assistant
Star Home Health Services
08.2018 - 05.2021
Warehouse Packer
Amazon
09.2017 - 05.2021
Medical Assistant
Dr. Mack Pediatrics Of Houston
06.2014 - 08.2017
Medical Assistant
Dr. Micheal Y. Chang Family Practice
01.2014 - 06.2014
Certificate - Welding
Tulsa Welding School
Diploma - Medical Assistant
Everest Institute
GED -
Picayune Memorial High School
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