Dejan Sokolovic
Clawson,MI
Summary
Strong transformation professional with a demonstrated history as an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Transformation Manager
Guardian Alarm
02.2023 - Current
- Guiding executive leadership team through project pipeline prioritization, selection and chartering processes
- Focal point for new facility construction project management
- Transformed IT department systems enhancement queue
- Training operational stakeholders in project management methodologies
- Managing transformation team through constructive coaching and career development tools
- Applied principles of change management, organizational design and business process improvement to align business teams to corporate goals
PMO Lead
Guardian Alarm
07.2021 - 02.2023
- Established a clear vision with delivery route map including interim milestones and long-term measures of success / key performance indicators
- Developed the PMO tools and resources to adaptively manage a portfolio of transformational projects with predictable consistency, efficiency, and success
- Developed systems for project selection and prioritization
- Standardized project management systems and processes
- Created new acquisitions processes as acquisition manager
- Coordinated organizational procedures for optimized efficiency and productivity
- Defined the appropriate standards of governance and ownership of the project delivery lifecycles
- Provided training in the GAC tool set to project managers& business leaders to ensure standards are always maintained
- Collaborated with department leaders to define, prioritize, and develop projects
- Focused on project development and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards
- Planned project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables
- Analyzed financial data, including project budgets, risks, and resource allocation
- Provided financial reports and budget outlines to Executives.
Operations Project Manager
Guardian Alarm, Dejan Sokolovic
01.2020 - 07.2021
- Served as operations focal point for various project rollouts including, equipment upgrades, product launches, business continuity planning, and intranet
- Conducted reviews of Operations based processes within Installation, Service, Warehouse, Dispatch, and Technical Support departments to promote streamlined service delivery
- Successfully refreshed outdated processes to increase performance and efficiencies within operations teams which have resulted in zero negative audit findings by 3rd party auditors
- Led service recovery efforts that have resulted in positive customer feedback and multiple referrals leading to revenue generation
- Led operational recovery efforts through various root cause analysis and tactile action planning efforts which have created sustainable performance results
- Maintained KPI reporting accuracy through data validation and dashboard refinement on behalf of operations teams
- Performed cross-functional project and program huddles focused on delivering positive customer experience
Commercial Installation Manager
Guardian Alarm
02.2019 - 01.2020
- Motivated and coached 35+ members of the commercial installation department to exceed established KPIs
- Led creation of live Power BI dashboards in order to view and report 10+ company-wide metrics
- Ensured the commercial installation department leads in revenue generation
- Created customer experience focused department refresh in order to prevent negative business impact
- Successfully launched contract onboarding program minimizing installation and recurring monthly revenue forecast variances
- Reviewed monthly P&L in order to find creative ways to increase efficiency and address and deficiencies found in operations
- Created department-wide awareness for practical cost control measures which have reduced overall operations costs without reducing headcount
- Continuously worked with functional managers to improve hand-off between sales and service delivery teams leading to positive customer experiences and limited overhead
Commercial Project Manager
Guardian Alarm
10.2017 - 02.2019
- Established operational performance indicators & metrics for installation department and integration of install performance with downstream processes & performance, such as monitoring
- Collaborated on behalf of department manager to initiate & implement new programs and improvement initiatives to increase recurring revenue (streamline install procedures)
- Participated on cross-functional teams to revitalize security integration technology packages
- Created & implemented contractor on-boarding to reduce job backlog and minimize communication gaps
- 200% increase in jobs completed by contractors without adding additional project management staff
- Directly supervised up to 20 technicians and various sub-contractors
- Daily management of projects which include, overseeing responsibilities, timelines and schedules
- Developed & lead project staff, identified any need for training and development throughout the project's teams
- Assessed projects to ensure that the expectations are attainable, developed and implemented
- Continuously communicated project expectations with multiple departments and staff
- Projected and maintained manpower needs to reach production & revenue milestones
- Created, tracked and completed multiple project deliverables
- Tracked multiple large projects through various phases of installation
- Updating and maintaining a variety of project management and scheduling tools
- Identified, formulated, executed and monitored quality and efficiency procedures
- Continued monitoring of project results to ensure quality standards and processes are being followed
- Value engineered large projects before work orders are submitted
- Conducted site visits with sales team on large projects
- Provided customer feedback and ensuring deliverables are fulfilled
Commercial Installation Supervisor
Guardian Alarm
06.2016 - 10.2017
Project Manager
Moss
01.2015 - 06.2016
- Managed 20 team members for a high visibility project at new LinkedIn headquarters in San Francisco. Https://youtu.be/LzcMos0Kgvw
- Led collaboration between production teams, sales executives , designers, clients, sub-contractors and installation teams
- Maintained project documents such as quotes, certificates of insurance, work orders and completion certificates
- Assessed project deadlines and long lead-time items to accurately forecast project milestones
- Ensured project efficiency through production scheduling & project status meetings
- Coordinated departmental workflow and quality standards for each project
- Created department operational procedures relating to production management
- Developed and apply new technologies and procedure for custom fabrication and installation
- Value engineered project elements and solutions to meet client's requirements
- Conducted quality assurance of each item being submitted for approval
Electronic Security Consultant
Security Shop Inc
02.2014 - 01.2015
- Developed new electronic security department within a 50 year old business
- Created inventory set-up and re-order process for new department through new distribution lines
- Generated sales, marketing materials, and estimates
- Trained staff on electronic security and product knowledge
- Managed projects involving multiple trades (i.e Iron workers, mechanical locksmiths, electricians, logistics)
Project Manager
Pyramid Home Improvement
05.2006 - 05.2009
- Managed a team of sub-contractors and tradesmen while demonstrating quality assurance & code enforcement
- Scheduled inspections, material deliveries, payments and planned work orders
- Examined installation methods and procedures to comply with code enforcement
- Supervised project file maintenance including any liens, insurance certificates, permits and inspection notes
- Managed and processed payroll for up to 30 employees in house and priced all labor hours
- Analyzed bookkeeping and produced profit reporting to owners
- Sales/Field Estimation as needed to cover all appointments set by sales staff
- Acted as client liaison to establish and strengthen customer relations
- Coordinated documents for correct information, time sensitive material and long-lead-time items
Education
Bachelor's Degree - Business Administration and Management
National Louis University
Chicago, IL06.2015
Skills
- Performance Tracking and Evaluations
- Agile Principles
- Data Transformation
- Standardized Methodologies
- Integration Architectures
- Process Improvement Initiatives
- Program Management
- Enterprise Architecture
- Procedure Redesign
- Team Management
- Strategic Vision
- Culture Transformation
- Project Scopes
- Project Implementation
- Operational Efficiency
- Project Organization
Certification
- Certified Project Management Professional (PMP), Project Management Institute - 2019
Timeline
Transformation Manager
Guardian Alarm
02.2023 - Current
PMO Lead
Guardian Alarm
07.2021 - 02.2023
Operations Project Manager
Guardian Alarm, Dejan Sokolovic
01.2020 - 07.2021
Commercial Installation Manager
Guardian Alarm
02.2019 - 01.2020
Commercial Project Manager
Guardian Alarm
10.2017 - 02.2019
Commercial Installation Supervisor
Guardian Alarm
06.2016 - 10.2017
Project Manager
Moss
01.2015 - 06.2016
Electronic Security Consultant
Security Shop Inc
02.2014 - 01.2015
Project Manager
Pyramid Home Improvement
05.2006 - 05.2009
Bachelor's Degree - Business Administration and Management
National Louis University
- Certified Project Management Professional (PMP), Project Management Institute - 2019
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