Dejanelle Hughes
Missouri City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Getix Health
09.2022 - 11.2023
- Ensuring performance, production and quality targets are met or exceeded.
- Finding, resolving, and escalating major issues and service failures that impede daily operations.
- Building and supporting a high-performance team that is committed to delivering quality and prompt service and promoting GetixHealth as a premier service organization; and Helping to ensure the protection of GetixHealth customers through both individual and team compliance with regulatory, legal and audit standards.
- Maintains knowledge of healthcare requirements and practices under the responsibility of GetixHealth and our Clients' Corporate Compliance program(s).
- Understands and follows all federal, state, and local healthcare requirements, as well as GetixHealth's policies and procedures.
- Other duties as assigned.
Warehouse Forklift Driver
Amazon
12.2021 - 08.2022
- Responsible for locating, selecting, and preparing customer orders for shipment. This typically involves navigating through the warehouse, using technology such as handheld scanners or pick carts to locate items, and ensuring accuracy in picking the correct products and quantities. Package pickers also need to adhere to safety guidelines and maintain a fast-paced work environment to meet productivity goals.
Customer Service Representative
All Web Leads
04.2021 - 05.2022
- Engage in inbound and outbound calls with consumers looking to compare insurance rates. Ask qualifying questions to match them with the best insurance agent for their needs.
- Complete follow up calls, inquiring about the consumer's experience and making sure their needs were met. Help consumers get connected with the right agent and record information about their experience.
- Remain in frequent communication with leadership.
- Communicate with your team daily through chat.
Education
Bachelor of Business Management -
TXSU HOUSTON
TX01.2021
Skills
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Call center operations
- Sales
- Warehouse
- Microsoft
- Hospital billing
- Customer service
- Call handling
- Issue resolution
- Healthcare knowledge
Timeline
Customer Service Representative
Getix Health
09.2022 - 11.2023
Warehouse Forklift Driver
Amazon
12.2021 - 08.2022
Customer Service Representative
All Web Leads
04.2021 - 05.2022
Bachelor of Business Management -
TXSU HOUSTON