Dejania Parnell
New York
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager / Shift Supervisor
Jennifer Temps / NYC Department of Housing Preservation
New York
03.2023 - Current
- Monitoring residents with mental heath diagnosis and offering trauma informed support
- Ability to understand & practice effective motivational techniques with clinical support and resources to navigate welfare system.
- Consistently documents and maintains detailed case files for each client worked with DHS Cares
- Create process notes for clients and provide housing resources in NYC based on eligibility.
- Assisted in response to the NYC migrant crisis, including intake coordination, connecting families with emergency shelter and social services, and supporting culturally responsive care during transitional housing placements
Teacher Assistant
Chai Tots Preschool
Brooklyn
11.2018 - 02.2023
- Supervised children during indoor and outdoor activities.
- Designed and implemented age-appropriate learning activities, including STEM-related play.
- Supported children's early development through consistent interaction and structured routines.
- Maintained physical activity, rest, and learning schedules to promote well-being.
Resident Manager
The Doe Fund
Brooklyn
10.2020 - 10.2022
- Communicate wellness checks for clients with HIV and distributed medication packages to residents.
- Intensely working with NYPD officers and FDNY Emergency Medical Services Emergency Medical Technicians (EMTs) in respond to mental health 911 calls or overdose precaution.
- Relay all high risk client care information to the Program Director and the Clinical team as well as document them in case notes
- Attend all mandatory staff meetings for high risk clients
- Manage any challenging situations and crisis that may occur at the facility and perform overdose protocol for substance abuse clients
Resident Assistant /Youth Advocate Counselor
ICL
New York
10.2019 - 05.2020
- Conducted intakes and processed documentation for social services.
- Offered social support and verbal assistance to residents to encourage independent living.
- Liaised with schools and courts to support at-risk adolescents and families.
- Collaborated with interdisciplinary teams to help develop care and education plans.
- Provided support to residents in crisis situations with empathy and understanding.
- Maintained accurate documentation of incidents and resident interactions consistently.
Education
Associate's degree - Mental Health
CUNY Kingsborough Community College
12.2021
B.S. - Social Work
CUNY Lehman College
Bronx, NYSkills
- Safety plans
- Microsoft Word
- Microsoft Office
- Calculating Income for Housing and Benefits Eligibility
- Computer skills
- Mental Health wellness check
- Supervising experience
- Behavioral Health
- Individual / Group Counseling
- Case Management
- Intake Experience
- Crisis Management
- Microsoft Excel
- Intake
- Motivational interviewing
- Case management
- Trauma-informed care
- Client advocacy
- Data documentation
- Relationship building
- Conflict resolution
- Time management
- Case planning
- Individualized counseling
- Client empowerment
Certification
Driver's License
Awards
Social Work intern, Completed 500 hours of supervised fieldwork under a Licensed Clinical Social Worker (LCSW)
<Enter your own>
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Case Manager / Shift Supervisor
Jennifer Temps / NYC Department of Housing Preservation
03.2023 - Current
Resident Manager
The Doe Fund
10.2020 - 10.2022
Resident Assistant /Youth Advocate Counselor
ICL
10.2019 - 05.2020
Teacher Assistant
Chai Tots Preschool
11.2018 - 02.2023
Associate's degree - Mental Health
CUNY Kingsborough Community College
B.S. - Social Work
CUNY Lehman College
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