Dejanie Melton
Summary
Highly-motivated and accomplished with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Case Manager
Arizona Sober University
Phoenix, Az
10.2019 - 12.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Counseled clients on available resources within the community that could help meet their needs.
- Attended court hearings as a representative of the organization when needed.
- Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
- Recruited, interviewed, and hired volunteers and staff.
- Educated clients about mental health conditions, medications and self-care techniques.
- Participated in professional development activities related to case management best practices.
- Maintained accurate case records and documentation according to agency guidelines.
Psychiatric Technician
Arizona Sober University
Phoenix, Az
06.2016 - 12.2021
- Created therapeutic environments through activities designed to reduce stress levels among residents
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Administer oral medications daily to each resident, closely following the directions provided by the in-house physician and home care nurse.
- Take and record vital signs plus food/liquid intake, and report these numbers to the relevant healthcare professionals
- Provided support during psychiatric evaluations by interacting with patients in order to obtain information about their medical history and current symptoms.
- Taught clients how to manage their emotions, cope with stress, and develop healthy habits. Monitor clients who are on 1:1 suicidal ideation, or a danger to self or others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Childcare Provider
Dee's Daycare
Columbus, Ohio
02.2013 - 05.2016
- Managed care for 1-15 children aged 2-10 for 8+ hours per shift
- Stimulated children's imagination with 11 types of brain-developing games, such as block building, nesting, I spy, and obstacle course
- Taught children personal hygiene skills, including handwashing, cough, and sneeze covering, reducing the instance of infectious illness by 70%
- Implemented healthy meals, ensuring children ate 5-7 servings of fruits and vegetables per day
- Coached children in school subjects and aided in homework, improving learning comprehension and test scores by 12
- Supervised children during playtime, reducing injuries by 28%.
Cna
Byquest Nursing
Atlanta, GA
01.1997 - 11.2012
- Responded to 20 patient calls per shift in a timely and efficient manner, determining need and providing care
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Observed physical and emotional changes, and reported patient conditions to nurses
- Educated patients on self-care techniques that would help them maintain their independence.
- Transferred patients using Gait Belts, Hoyer Lifts, as needed, ensuring patient safety and comfort
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Followed LP or RN instructions for range-of-motion activities for patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Education
Certified Case Management -
Relias Training
Phoenix, AZ10-2018
Psychiatric Technician -
Ohio State University Hospital
Columbus, OH08-2008
High School Diploma -
Rayen High School
06.1999
Nursing Assistant -
Windsor Healthcare
Youngstown, OH06-1997
Skills
- Positive Attitude
- Recruiter
- Email and Telephone Etiquette
- Life Coaching
- Leadership Skills
- Patient Care
- Training Development
- Team Management
- Records Management
- Security Monitoring
- Group Facilitation
- Case Management
- MS Office
- Problem-Solving
- Social Work
References
Available upon request
Timeline
Case Manager
Arizona Sober University
10.2019 - 12.2023
Psychiatric Technician
Arizona Sober University
06.2016 - 12.2021
Childcare Provider
Dee's Daycare
02.2013 - 05.2016
Cna
Byquest Nursing
01.1997 - 11.2012
Certified Case Management -
Relias Training
Psychiatric Technician -
Ohio State University Hospital
High School Diploma -
Rayen High School
Nursing Assistant -
Windsor Healthcare