DeJanira Price
New Caney,TX
Summary
Motivated astute professional that is driven to exceed expectations in all areas. Successful at managing multiple priorities with a positive attitude. Quality and service-oriented manager. Looking for position of increased responsibility.
Overview
14
14
years of professional experience
Work History
Account Manager
Wolters Kluwer
10.2023 - Current
- Delivered prompt and professional service to customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications
- Provided consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance
- Managed projects, organized and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers
- Managed customer escalations and worked across Customer Service functions to complete or resolve customer requests
- Developed and maintain positive working relationships with customers and other key partners
Retention Specialist
Comcast NBC Universal
09.2014 - 03.2019
- Saved and retained Comcast customers by identifying reasons for request to disconnect by overcoming concerns in an effort to retain customers.
- Resolved customer complaints/concerns through active listening, empathy, and professionalism.
- Aligned products and features and benefits, and pricing, to the need of the customer.
- Supported other lines of business as the call volume dictated.
- Developed and maintained up-to-date knowledge of products, programming, and marketing campaigns in order to effectively sell or upgraded services.
Private Banker
JP Morgan Chase
11.2009 - 09.2013
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Proactively made outbound sales calls to inform customers about a wide variety of financial services solutions that will meet their needs and deepen the customer experience and relationship.
- Provided broad base of services, including deposit-based, credit, investment and fee-based products with the goal of acquiring 100% of the customer's business.
- Achieved personal production goals by expanding existing relationships and acquiring new business by utilizing effective calling techniques and leveraging bank products and services.
- Interfaced with Commercial Business, Insurance, and Investment Partners to ensure on-going communication with regard to existing and future customer needs.
Education
Master of Science - Economics
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2021
Associate of Arts - Liberal Arts And Sciences
Middlesex County College
Edison, NJ05.2018
Skills
- Coaching and mentoring
- Team Leadership
- Organizational skills
- Strategic planning
- Issue Resolution
- Revenue Retention
- Product and Service Sales
- Correspondence Writing
- Customer Relationship Management
- Customer Satisfaction
- Overcoming Objections
- CRM Systems
- Goals and Performance
- Account Oversight
- Client Relationship Management
- Call Documentation
- Salesforce CRM
- Problem-Solving Abilities
- Understanding Customer Needs
- Call Metrics
- Effective Communication
- Product Knowledge
- LiveChat Messaging
Timeline
Account Manager
Wolters Kluwer
10.2023 - Current
Retention Specialist
Comcast NBC Universal
09.2014 - 03.2019
Private Banker
JP Morgan Chase
11.2009 - 09.2013
Master of Science - Economics
Rutgers, The State University of New Jersey
Associate of Arts - Liberal Arts And Sciences
Middlesex County College