De'Jay Lewis
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Support Specialist
Greenix
06.2025 - Current
- Answer customer inquires: Handle inbound customer calls and respond to customer inquiries related to the company’s products or services, provide accurate and timely information to customers
- Resolve customer Issues: Listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached
- Remote
Centralized Scheduler
Select Physical Therapy
09.2023 - 02.2025
- Receives Physician orders and schedules procedures by both telephone and electronic media.
- Effectively communicates with patients, families, healthcare team members the time of visit, visit expectations, facility directions and web address to access new patient paperwork.
Correction Officer
TDCJ
11.2022 - 08.2023
- Performs routine correctional work involving the care and custody of inmates
- Supervision of inmate work groups in their daily assigned duties, preventing escapes, maintaining discipline in conformance with strict rules, regulation, and standard operating procedures.
Airport Services Concierge Trainer
JSX
09.2021 - 10.2022
- Ensure all new hires are trained effectively as well as Other JSX employees receive training with the most update to date procedures and policies
- Analyzes training of required Personnel to ensure the quality meets Jsx standards
- Adhere to assisting fellow crew members in ensuring all policies and procedures are followed in order to provide an elevated uniformed customer experience.
- Assist in ensuring current and future operational excellence and efficiency within the airport service team as directed by Airport service leadership
Front Office Representative
Texas ENT Specialists
12.2019 - 08.2021
- Greets all patients and visitors promptly and professionally.
- Schedules appointments and enters appointment date and time.
- Reviews patient charges in ECW and calculates patient balances.
- Updates the billing system to include details on the services provided or procedures performed on the patient.
- Maintain patient flow by timely alerting nursing staff to patient arrivals.
Education
High School - General Studies
Crenshaw High School
Los Angeles06.2009
Skills
- Addressed complex issues by employing analytical problem-solving techniques
- Conducted training sessions to elevate team skills and knowledge
- Exhibited strong leadership skills to enhance team performance Oversaw incoming call management, ensuring efficient routing and prompt responses
- Managed visitor reception and directed guests to appropriate personnel
- Streamlined data entry processes to enhance information accuracy and integrity
- Exhibited exceptional communication skills to enhance collaborative efforts among team members
- Executed thorough research initiatives to enhance decision-making processes
- Customer service
Timeline
Support Specialist
Greenix
06.2025 - Current
Centralized Scheduler
Select Physical Therapy
09.2023 - 02.2025
Correction Officer
TDCJ
11.2022 - 08.2023
Airport Services Concierge Trainer
JSX
09.2021 - 10.2022
Front Office Representative
Texas ENT Specialists
12.2019 - 08.2021
High School - General Studies
Crenshaw High School