De'Jay Lewis
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Support Specialist
Greenix
Utah
06.2025 - Current
- Answer customer inquires: Handle inbound customer calls and respond to customer inquiries related to the company’s products or services, provide accurate and timely information to customers
- Resolve customer Issues: Listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached
- Remote
Centralized Scheduler
Select Physical Therapy
09.2023 - 02.2025
- Receives Physician orders and schedules procedures by both telephone and electronic media.
- Effectively communicates with patients, families, healthcare team members the time of visit, visit expectations, facility directions and web address to access new patient paperwork.
Correction Officer
TDCJ
Rosharon, Texas
11.2022 - 08.2023
- Performs routine correctional work involving the care and custody of inmates
- Supervision of inmate work groups in their daily assigned duties, preventing escapes, maintaining discipline in conformance with strict rules, regulation, and standard operating procedures.
Airport Services Concierge Trainer
JSX
Houston, Texas
09.2021 - 10.2022
- Ensure all new hires are trained effectively as well as Other JSX employees receive training with the most update to date procedures and policies
- Analyzes training of required Personnel to ensure the quality meets Jsx standards
- Adhere to assisting fellow crew members in ensuring all policies and procedures are followed in order to provide an elevated uniformed customer experience.
- Assist in ensuring current and future operational excellence and efficiency within the airport service team as directed by Airport service leadership
Front Office Representative
Texas ENT Specialists
Houston
12.2019 - 08.2021
- Greets all patients and visitors promptly and professionally.
- Schedules appointments and enters appointment date and time.
- Reviews patient charges in ECW and calculates patient balances.
- Updates the billing system to include details on the services provided or procedures performed on the patient.
- Maintain patient flow by timely alerting nursing staff to patient arrivals.
Education
High School - General Studies
Crenshaw High School
Los Angeles06.2009
Skills
- Addressed complex issues by employing analytical problem-solving techniques
- Conducted training sessions to elevate team skills and knowledge
- Exhibited strong leadership skills to enhance team performance Oversaw incoming call management, ensuring efficient routing and prompt responses
- Managed visitor reception and directed guests to appropriate personnel
- Streamlined data entry processes to enhance information accuracy and integrity
- Exhibited exceptional communication skills to enhance collaborative efforts among team members
- Executed thorough research initiatives to enhance decision-making processes
- Customer service
Timeline
Support Specialist
Greenix
06.2025 - Current
Centralized Scheduler
Select Physical Therapy
09.2023 - 02.2025
Correction Officer
TDCJ
11.2022 - 08.2023
Airport Services Concierge Trainer
JSX
09.2021 - 10.2022
Front Office Representative
Texas ENT Specialists
12.2019 - 08.2021
High School - General Studies
Crenshaw High School