DeJohn Morehead
Canyon Country,CA
Summary
Adept at enhancing customer satisfaction and driving sales, my tenure at Commerce Casino showcased my strong communication skills and quick decision-making abilities. Leveraging reliability and a knack for upselling, I significantly contributed to a positive, results-driven atmosphere, embodying professionalism and patience across roles.
Overview
5
5
years of professional experience
Work History
Poker Dealer
Commerce Casino
11.2023 - Current
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Gaming Associate
Knighted Ventures
10.2022 - 11.2023
- Maintained high standards of personal appearance and grooming in accordance with company policies, contributing to a polished and professional atmosphere at all times.
- Exceeded customer satisfaction ratings through friendly interactions with players both on the floor and during breaks in play.
- Efficiently executed accurate financial transactions, ensuring proper documentation for auditing purposes.
- Enhanced player experience by providing exceptional customer service and maintaining a professional demeanor at all times.
- Assisted in training new Gaming Associates, sharing knowledge of gaming rules and procedures to ensure consistent performance standards.
Sales Representative
Home2rennovate
02.2022 - 10.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Digital Shopper
Walmart
02.2021 - 02.2022
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Courtesy Clerk
Stater Brothers Markets
01.2020 - 02.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
Bachelor Of Business Information Systems - Business Administration
Grambling State University
Grambling, LASkills
- Strong Communication Skills
- Quick Decision Making
- Reliability and punctuality
- Patience and Persistence
Timeline
Poker Dealer
Commerce Casino
11.2023 - Current
Gaming Associate
Knighted Ventures
10.2022 - 11.2023
Sales Representative
Home2rennovate
02.2022 - 10.2022
Digital Shopper
Walmart
02.2021 - 02.2022
Courtesy Clerk
Stater Brothers Markets
01.2020 - 02.2021
Bachelor Of Business Information Systems - Business Administration
Grambling State University