Dejon Baptiste
Houston,TX
Summary
IT professional with over 10 years of experience in technical support, networking, and cloud computing. Demonstrated expertise in troubleshooting, customer service, and team collaboration. Proficient in Windows environments, CRM tools, and ticketing systems. Committed to delivering high-quality solutions and improving processes for optimal customer satisfaction.
Overview
6
6
years of professional experience
Work History
Technical Customer Success Specialist
EDGE Theory Labs
10.2023 - 07.2024
- Troubleshoot and analyze customer issues, providing effective solutions.
- Manage data entry and documentation for product improvement.
- Utilize CRM tools and ticketing systems proficiently.
- Develop solutions in collaboration with a team for critical customer issues.
- Build relationships with ambassadors, VIPs, and partners to promote brand growth.
EV Charger Technical Support Engineer
ABB E-Mobility
05.2022 - 03.2023
- Supported AC/DC and high-powered charger dispensers.
- Collaborated on ticket management and closure.
- Communicated with product owners on EV dispenser support.
- Utilized Linux-based skills for service link and CLI/SSH for updates.
- Ensured safety with high voltage electricity and resolved complex issues.
Technical Support Engineer
Panasonic I-PRO Sensing Solutions
11.2020 - 04.2022
- Administered SQL databases for backup and redundancy.
- Configured and troubleshooted surveillance cameras.
- Applied machine learning basics for facial recognition.
- Managed Active Directory permissions in critical environments.
- Worked with law enforcement, hospitals, and schools for regulatory compliance.
Technical Support Specialist
Asurion
02.2018 - 01.2019
- Resolved customer issues for mobile and desktop support.
- Specialized in smart home device support and setup.
- Handled up to 30-50 calls per day, using CRM tools.
- Provided training and support to new technicians.
- Managed critical customer escalations and developed solutions.
Education
Certification - Cyber Security & Networking
MyComputerCareer
Houston, TX12.2019
Skills
- Technical Support
- Troubleshooting
- Customer Service
- Networking
- Cloud Computing
- Linux
- SQL
- Active Directory
- CRM Tools
- Ticketing Systems
- Battery Power
- Virtual Machine Administration
- Command Line Interface
- Amazon Web Services
- Python
Languages
English
Spanish
Timeline
Technical Customer Success Specialist
EDGE Theory Labs
10.2023 - 07.2024
EV Charger Technical Support Engineer
ABB E-Mobility
05.2022 - 03.2023
Technical Support Engineer
Panasonic I-PRO Sensing Solutions
11.2020 - 04.2022
Technical Support Specialist
Asurion
02.2018 - 01.2019
Certification - Cyber Security & Networking
MyComputerCareer
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