Dejonia Allen
Indianapolis,IN
Summary
Adept at leading teams to exceed production goals at Coworx/Walmart Distribution, I bring a strong blend of leadership and problem-solving abilities. Skilled in safety protocols and effective communication, I have a proven track record of mentoring for performance improvement and fostering teamwork. My approach ensures operational excellence and high levels of customer satisfaction.
Overview
8
8
years of professional experience
Work History
Team Lead
Coworx/ Walmart Distribution
07.2018 - 11.2020
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Observed packing operations to verify conformance to specifications.
- Collected, arranged, and input information into database system.
- Work with excel maintaining employees work profiles; attendance, point system, and safety procedures.
Customer Service Representative
Interactions
08.2014 - 09.2016
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
Housekeeper
Quality Inn and Suites
04.2014 - 02.2015
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Operated electronic backpack vacuums and floor sweepers.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Handled requests for extra linens, toiletries and other supplies.
- Changed bed linens and collected soiled linens for cleaning.
Janitorial Worker
Aetna Maintenance Building
02.2013 - 08.2013
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Cleaned and sanitized drinking fountains.
- Swept hard surface floors using broom or push broom dust mop.
- Sanitized break area kitchen counters, tables and sinks.
- Dusted surfaces, ledges, fixtures and furniture.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Education
High School Diploma -
Broad Ripple HS
Indianapolis, IN05.2009
Skills
- Expectation setting
- Leadership
- Safety
- Problem-solving abilities
- Reliability
- Time management abilities
- Multitasking
- Multitasking Abilities
- Teamwork
- Ownership
- Active Listener
- Communication
- Attentive To Detail
Timeline
Team Lead
Coworx/ Walmart Distribution
07.2018 - 11.2020
Customer Service Representative
Interactions
08.2014 - 09.2016
Housekeeper
Quality Inn and Suites
04.2014 - 02.2015
Janitorial Worker
Aetna Maintenance Building
02.2013 - 08.2013
High School Diploma -
Broad Ripple HS
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