Summary
Overview
Work History
Education
Skills
Timeline
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Dejoure Rawls

Decatur,GA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Concentrix
Savannah, Georgia
05.2020 - 09.2021
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Correctional Officer

GDC
Glennville, Georgia
10.2020 - 01.2021
  • Used appropriate means to discipline prisoners.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Supervised inmate activities, including meals, recreation times, and work assignments.

Secretary

Rawls Auto Paint And Body Workshop
Statesboro, Georgia
07.2016 - 07.2019
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Assisted with accounts receivable and accounts payable functions.

Education

GED -

Brunswick Job Corps Center
Brunswick, GA
01-2012

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Conflict resolution
  • Call center experience
  • Product knowledge
  • Sales closing

Timeline

Correctional Officer

GDC
10.2020 - 01.2021

Customer Service Representative

Concentrix
05.2020 - 09.2021

Secretary

Rawls Auto Paint And Body Workshop
07.2016 - 07.2019

GED -

Brunswick Job Corps Center
Dejoure Rawls