DeJouree Spencer
Cuyahoga Falls,OH
Summary
Organized Service Coordinator experienced in managing patient support through effective communication and coordination of medical services. Achieved streamlined healthcare processes by verifying insurance, scheduling appointments, and obtaining necessary authorizations. Focused on delivering exceptional patient care while fostering interdepartmental collaboration and conflict resolution.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Patient Service Representative
Akron Children's Hospital
Akron, OH
01.2018 - 05.2024
- Assisted patients with check-in and payment paperwork, ensuring a smooth and efficient registration process.
- Handled patient inquiries and resolved concerns promptly, enhancing overall patient satisfaction.
- Educated patients on medications and at-home healthcare tools to promote adherence and self-management.
- Collaborated with multidisciplinary teams to enhance patient experience consistently.
- Worked with high-risk pregnancy patients to understand needs and provide Prenatal service.
- Developed team communications and information for staff meetings.
Online Banking Specialist
Huntington Bank Call Center
Akron, OH
03.2015 - 01.2018
- Educated clients on digital banking features and security protocols.
- Developed and maintained online banking services for customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Resolved complex customer concerns through effective communication and problem-solving.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Cashier Team Lead
Mac Convenience Stores (Circle K)
Norton , OH
09.2010 - 01.2015
- Facilitated customer purchases, item location, and reward program enrollment to enhance loyalty and satisfaction.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Resolved escalated customer disputes through tailored solutions, including discounts, to maintain customer satisfaction.
- Addressed customer inquiries and fulfilled requests to ensure a positive shopping experience.
Education
General Education Degree
Akron, OHSome College (No Degree) -
University of Akron
Akron, OH 08.2014 - 12.2016
Skills
- HIPAA Compliance
- Patient Assistance
- Patient education
- EMR systems
- Scheduling
- Customer relationship management
- Complaint resolution
- Conflict resolution
- Team collaboration
- Active listening
- Critical thinking
Timeline
Patient Service Representative
Akron Children's Hospital
01.2018 - 05.2024
Online Banking Specialist
Huntington Bank Call Center
03.2015 - 01.2018
Some College (No Degree) -
University of Akron
08.2014 - 12.2016
Cashier Team Lead
Mac Convenience Stores (Circle K)
09.2010 - 01.2015
General Education Degree