Dejyah Jones
Laplace,Louisiana
Summary
Dedicated and detail-oriented professional with over 5 years of experience in customer service, consistently enhancing the customer experience. Strong commitment to understanding client needs and delivering tailored solutions fosters lasting relationships and satisfaction. Proven ability to handle diverse customer inquiries with patience and efficiency, ensuring positive interactions. Passionate about creating a welcoming environment that prioritizes customer care and support.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Sam's Club
Metairie, LA
01.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Customer Service Associate
Winn Dixie
Destrehan, LA
06.2019 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
High school or equivalent - undefined
Destrehan High School
Destrehan, LA05.2021
Bachelor of Science - Nursing
Franciscan Missionaries of Our Lady University
Baton Rouge, LASkills
- Customer Service - 5 years
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Personal Shopper
Sam's Club
01.2024 - Current
Customer Service Associate
Winn Dixie
06.2019 - 01.2024
High school or equivalent - undefined
Destrehan High School
Bachelor of Science - Nursing
Franciscan Missionaries of Our Lady University