Dekayla Tiller
Azle,TX
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Experienced in customer service, multitasking, and time management, consistently delivering positive experiences for clients.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Walgreens
Fort Worth, TX
09.2023 - Current
- Reported discrepancies in medication orders and filling processes directly to pharmacists.
- Prepared medications for dispensing through counting, pouring, labeling, and verifying doses.
- Retrieved medications from shelves based on physician orders for pharmacist review.
- Resolved customer complaints promptly while upholding professionalism.
Patient Support Specialist
WellPoint, Anthem Blue Cross
Fort Worth, TX
07.2020 - 09.2023
- Gathered relevant medical information through intake interviews with new patients.
- Maintained accurate records of all patient interactions and activities.
- Accurately processed payments for copays and deductibles following established guidelines.
- Responded promptly to patient and family inquiries, delivering high-quality customer service.
- Entered patient information into electronic health records systems efficiently.
Pharmacy Technician
CVS Pharmacy
Fort Worth, TX
04.2020 - 06.2021
- Retrieved medications from shelves according to physician orders for pharmacist review.
- Educated patients on medication usage, side effects, and storage requirements.
- Processed insurance claims and addressed billing inquiries to enhance customer satisfaction.
- Provided patient support by answering questions on medications and health-related topics.
Paitent Support
State Farm
Dallas, TX
01.2019 - 02.2020
- Resolved customer issues effectively through strong problem-solving skills.
- Identified needs of customers promptly, contributing to improved service delivery.
- Worked collaboratively with cross-functional teams to meet objectives.
- Provided attentive service to customers during phone communications.
Education
High School Diploma -
Azle High School
Fort Worth, TX08-2020
Skills
- Medication preparation
- Customer service
- Insurance processing
- Electronic health records
- Patient education
- Problem solving
- Time management
- Data entry
- Remote office availability
Timeline
Pharmacy Technician
Walgreens
09.2023 - Current
Patient Support Specialist
WellPoint, Anthem Blue Cross
07.2020 - 09.2023
Pharmacy Technician
CVS Pharmacy
04.2020 - 06.2021
Paitent Support
State Farm
01.2019 - 02.2020
High School Diploma -
Azle High School
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