Sorya Sheetz
Glencoe,MO
Summary
Detail-focused Pharmacy Technician recognized for productivity and efficiency in completing tasks. Skilled in medication dispensing, inventory management, and pharmaceutical calculations. Excel at communication, teamwork, and customer service, ensuring smooth pharmacy operations. Committed to maintaining accuracy and confidentiality in handling prescriptions and patient information.
Overview
1
1
year of professional experience
Work History
Pharmacy Technician
Walgreens Boots Alliance
Fenton, Missouri
02.2024 - Current
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Verified accuracy of medication labels before they were dispensed to customers.
- Provided education materials about medications to patients upon request.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Restocked shelves with new supplies of medications as needed.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Managed filing of prescriptions, both electronically and manually.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Prepared and processed medical insurance claim forms and records.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Answered telephones to respond to questions or requests.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Prepared prescription transfers to other pharmacies.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Interpreted and processed medication orders under supervision of pharmacist.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Received payment from customers and processed credit card transactions when necessary.
Education
Associate of Pharmacist -
IU International University
Phnom Penh, Cambodia01-2015
Skills
- Medication preparation
- Inventory management
- Prescription processing
- Patient education
- Customer service
- Team collaboration
- Data entry
- Problem resolution
- Effective communication
- Attention to detail
- Pharmaceutical calculations
- Secure storage of medications
- Insurance billing
- Labeling prescriptions
- Pharmacy operations
- Processing payments
- Record preparation
- Stocking shelves
- Medication dispensing
- HIPAA
- Medication labels
- Ordering and stocking medications
- Answering customer questions
- Medication storage procedures
- Operations support
Timeline
Pharmacy Technician
Walgreens Boots Alliance
02.2024 - Current
Associate of Pharmacist -
IU International University