Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Dekeesiyah Parks

Augusta,Ga

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Sitel Call Center
Augusta, GA
02.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.

Package Handler

FedEx
Augusta, GA
04.2021 - 06.2022
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used hand-held scanners and physical logs to accurately track item movements.

Cashier

McDonald's
Augusta, GA
04.2017 - 03.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Manager

Dairy Queen Grill & Chill
Augusta, GA
05.2015 - 05.2017
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Education

High School Diploma -

Westside High School
Augusta, GA
08.2014 - 06.2018

Skills

Complaint resolution

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Sitel Call Center
02.2022 - Current

Package Handler

FedEx
04.2021 - 06.2022

Cashier

McDonald's
04.2017 - 03.2021

Manager

Dairy Queen Grill & Chill
05.2015 - 05.2017

High School Diploma -

Westside High School
08.2014 - 06.2018

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Dekeesiyah Parks