Dekia Thomas
Katy,TX
Summary
Dedicated caretaker with experience at Fairhaven Denton Assisted Living, skilled in medication management and emotional support. Enhanced residents' quality of life through effective communication and personalized care plans. Proven ability to foster trust and community engagement, ensuring comfort and dignity for clients while promoting independence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Certified Languages International Inc.
02.2024 - 06.2025
- Resolved customer inquiries using multilingual support, enhancing client satisfaction and retention.
- Assisted in training new representatives on effective communication techniques and software usage.
- Managed customer accounts, ensuring accurate updates and prompt issue resolution.
- Collaborated with team members to streamline processes, improving service delivery efficiency.
Caretaker
Spring. Cypress. Senior. Living.
12.2021 - 07.2023
- Assisted residents with daily activities, promoting independence and enhancing quality of life.
- Maintained cleanliness and safety standards in living areas, ensuring a welcoming environment for residents.
- Communicated effectively with staff and families to address resident needs and concerns promptly.
- Administered medications as directed, following safety protocols and documentation procedures.
- Organized recreational activities that encouraged social interaction among residents, fostering community engagement.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Remained alert to problems or health issues of clients and competently responded.
Caretaker
Fairhaven Denton Assisted. Living
09.2023 - 12.2023
- Assisted elderly clients with daily living activities, ensuring comfort and safety.
- Implemented activity schedules to promote physical and mental well-being among clients.
- Maintained accurate records of client progress and care interventions for review by healthcare teams.
- Communicated effectively with families, providing updates on client status and addressing concerns.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Bedridden care
- Personal hygiene assistance
- Housekeeping tasks
- Dressing assistance
- Emotional support
- Meal preparation
- Medication management
- Daily living assistance
- Clear communication
Certification
OSHA-10 Hour General Industry Safety and Health [Ricardo. Baeza] [10/29/2021]
Timeline
Customer Service Representative
Certified Languages International Inc.
02.2024 - 06.2025
Caretaker
Fairhaven Denton Assisted. Living
09.2023 - 12.2023
Caretaker
Spring. Cypress. Senior. Living.
12.2021 - 07.2023
High School Diploma -
Cypress Lakes High School
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