Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Dekontee Kofa

Philadelphia,PA

Summary

A proactive and versatile professional, dedicated to quickly adapting to new challenges and environments. Known for strong problem-solving abilities and a proven track record of building solid relationships with clients and team members. Focused on supporting team success and achieving positive outcomes, with a passion for continuous learning and navigating change effectively. Skilled in rapidly acquiring and applying new knowledge to drive success.

Overview

6
6
years of professional experience

Work History

Driver

Amazon
06.2024 - 07.2024
  • Effectively managed time while making multiple stops along designated routes, ensuring timely deliveries or services. Prioritized tasks and optimized travel to maintain efficiency and meet deadlines consistently.
  • Ensured adherence to Department of Transportation (DOT) regulations, and other relevant laws governing the transportation of cargo. Maintained compliance to guarantee safety, legal standards, and efficient operations throughout the transportation process.
  • Performed thorough pre-trip inspections before departure, which included verifying load details and confirming route information. This ensured safety, accuracy, and readiness for the journey, minimizing potential issues during transit.

Sales Associate

Jimmy Jazz/ Snipes
05.2022 - 01.2023
  • Adjusted sales strategies in response to customer interactions and feedback, continuously refining approaches to enhance outcomes. This flexible approach allowed for improved customer satisfaction and more effective sales performance.
  • Organized new merchandise with clear signage, and visually appealing displays to attract customer attention, and drive sales. Strategically positioned overstock items to help reduce excess inventory while enhancing the overall shopping experience.
  • Provided personalized assistance to customers by helping them with product selection, offering advice on sizing, and suggesting styling options to meet their preferences and needs. This ensured a tailored shopping experience, and increased customer satisfaction.

Sales Associate

Walmart
12.2018 - 01.2023
  • Effectively trained new team members in essential skills, including cash register operation, stock management procedures, and delivering excellent customer service. Provided guidance and support to ensure they quickly adapted to their roles, and upheld company standards.
  • Handled escalated customer complaints with professionalism, prioritizing long-term client relationships. Maintained focus during busy periods by delegating tasks effectively while simultaneously overseeing floor activities to ensure smooth operations. Mentored junior sales associates, fostering their growth and advancement within the company.
  • Consistently stayed informed about current sales, promotions, return policies, and security practices. Ensuring the ability to provide accurate information to customers, support effective transactions, and uphold store standards for safety and compliance.
  • Efficiently managed cash register operations by accurately opening and closing registers, counting cash, organizing charge slips, and balancing drawers to ensure smooth financial transactions. Utilized the POS system to process sales, returns, online orders, and gift card activations, maintaining precision and accountability to support daily operations.

Retail Sales Associate

Five Below
08.2018 - 12.2018
  • Balancing speed and accuracy to ensure tasks are completed promptly, all while prioritizing customer satisfaction and fostering positive interactions.
  • Proactively engaged with customers by using open-ended questions to identify their needs and preferences, then recommended suitable merchandise, ensuring a personalized shopping experience that aligned with customer expectations and fostered satisfaction.
  • Accurately processed transactions by calculating pricing, applying relevant discounts, and collecting payments. Ensured a smooth checkout experience while maintaining attention to detail, and adhering to company policies.

Education

Bachelor of Science - Business Administration And Management

Bloomsburg University of Pennsylvania
Bloomsburg, PA
12-2024

High School Diploma -

Samuel Fels High School
Philadelphia, PA
06-2020

Skills

  • Superb people skills
  • Strategic planning
  • Professional demeanor
  • Complex Problem-solving
  • Excellent communication skills
  • Multi-tasking strength
  • Adaptable driving techniques

Affiliations

  • Husky Legacy Club

Timeline

Driver

Amazon
06.2024 - 07.2024

Sales Associate

Jimmy Jazz/ Snipes
05.2022 - 01.2023

Sales Associate

Walmart
12.2018 - 01.2023

Retail Sales Associate

Five Below
08.2018 - 12.2018

Bachelor of Science - Business Administration And Management

Bloomsburg University of Pennsylvania

High School Diploma -

Samuel Fels High School

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Dekontee Kofa