Dekon Klatt
Wixom
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Catering Assistant/Delivery's
Lacki Catering
01.2024 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Completed on-time deliveries by choosing best and most efficient routes.
Sales Floor Associate
Best Buy
06.2021 - Current
- Worked Computer Sales, Mobile Cell Phone Sales and Front End
- Performed cash, card and check transactions to complete customer purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Produce Associate
Zerbos Market And Bistro
02.2021 - 06.2021
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Blocked produce and culled damaged or spoiled pieces.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Stocked fruits and vegetables and removed old or poor quality products.
Sales Associate
Abercrombie & Fitch
06.2020 - 02.2021
- Performed cash, card and check transactions to complete customer purchases.
- Engaged with customers to build rapport and loyalty.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Helped customers complete purchases, locate items, and join reward programs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Walled Lake Central High School
Commerce Township, MI06.2020
Skills
- Apple Specialist
- Mobile Cell Phone Sales
- Computer Sales
- Cash Register Operation
- Listening Skills
- Restocking Procedures
- Merchandise Sales
- Customer Interaction
- Special Orders
- Credit Card Applications
- Rewards Programs
- Strong Communication and Interpersonal Skills
- Meeting Sales Goals
- Returns and Exchanges
- Customer Service
Timeline
Catering Assistant/Delivery's
Lacki Catering
01.2024 - Current
Sales Floor Associate
Best Buy
06.2021 - Current
Produce Associate
Zerbos Market And Bistro
02.2021 - 06.2021
Sales Associate
Abercrombie & Fitch
06.2020 - 02.2021
High School Diploma -
Walled Lake Central High School
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