Dekontee E. Earley
Minneapolis,MN
Summary
Dedicated professional with strong customer service skills. Experienced in resolving inquiries efficiently and enhancing satisfaction. Committed to improving processes and supporting team collaboration.
Detail-oriented Customer Service Representative with experience in resolving inquiries and improving onboarding processes. Known for time management and problem-solving abilities, consistently achieving high levels of customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
First Choice Nursing Home
Minnesota City, MN
02.2026 - Current
Customer Service Representative
Air Peace Airline
Monrovia Liberia
02.2018 - 06.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in developing training materials for new team members, improving onboarding process.
- Managed ticketing systems to streamline booking processes and reduce wait times.
- Collaborated with cross-functional teams to address service issues, ensuring timely resolutions.
Education
GED -
Sagbena School of Airlines Studies
Monrovia, Liberia12-2018
High School Diploma -
ST. Teresa Convent
Liberia07-2006
Skills
- First aid and safety
- Behavior redirection
- Time management
- Client support
- Compassionate caregiving
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- PCA - Personal Care Aide
Languages
English
Timeline
Direct Support Professional
First Choice Nursing Home
02.2026 - Current
Customer Service Representative
Air Peace Airline
02.2018 - 06.2025
GED -
Sagbena School of Airlines Studies
High School Diploma -
ST. Teresa Convent