Delaina Moore
Mesquite,TX
Summary
Accomplished professional with a proven track record in customer/client relations and data entry, demonstrated at JC Penney / Commercial Recovery Systems. Excelled in managing high-volume calls and enhancing customer satisfaction. Skilled in organization and verbal communication, consistently achieving performance goals through effective scheduling and task delegation. Motivated by JCP/CRS with 10 years of customer service experience in fast-paced call center environments. Excellent verbal and written communication skills and computer proficiency with proven typing speed 30 WPM. Flexibility to work nights, weekends and holidays to offer optimal customer support.
Overview
34
34
years of professional experience
Work History
Receptionist
D & D Hydraulics LLC.
02.2019 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Manager on Duty
SUBWAY®Restaurants
03.2011 - 01.2019
- Trained employees in essential job functions.
- Opened Facility Balanced Cash Drawers , Daily Deposit
- Inventory Control In/Out Received Parishables
- Produce Prep, Proofer Prep
- Store closing including all food product stored properly
- and at recommened tempertures.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
Collections Agent
JC Penney / Commercial Recovery Systems
04.1989 - 08.2005
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Negotiated to collect balance in full.
- Micro Fische Accesibility MCI GTE SOUTHWESTERN BELL
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Achieved performance goals on consistent basis.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX05.1983
Skills
- Organization skills
- Customer/Client relations
- Verbal and written communication
- Scheduling appointments
- Data inputting
- Mail handling
Timeline
Receptionist
D & D Hydraulics LLC.
02.2019 - 12.2022
Manager on Duty
SUBWAY®Restaurants
03.2011 - 01.2019
Collections Agent
JC Penney / Commercial Recovery Systems
04.1989 - 08.2005
High School Diploma -
North Mesquite High School
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