Hi, I’m
Delaine Palacios
San Bernardino,CA
Summary
Dynamic and detail-oriented professional with extensive experience as a Cage Cashier at San Manuel Casino, excelling in cash handling and customer service. Proven track record of enhancing operational efficiency and ensuring compliance with regulations. Recognized for reliability and exceptional communication skills, consistently delivering high customer satisfaction.
Professional retail worker with strong cash handling and customer service skills. Known for reliability, adaptability, and collaborative spirit, consistently delivering accurate and efficient transactions. Strong focus on teamwork and achieving results, ensuring seamless experience for both customers and colleagues. Skilled in maintaining confidentiality, resolving issues promptly, and operating in dynamic environments.
Experienced with managing financial transactions, ensuring accuracy and compliance. Utilizes strong customer service skills to provide seamless experience for clients. Knowledge of balancing cash drawers and resolving discrepancies efficiently.
Overview
15
years of professional experience
Work History
San Manuel Casino
Cage Cashier
06.2021 - Current
Job overview
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Helped patrons access funds by cashing checkers and processing credit card advances.
- Monitored customer transactions to detect suspicious or fraudulent activity.
- Checked customer identification and verified signatures for large transactions.
- Performed check cashing for customers based on company policies.
- Moved currency, coins and chips following exact security protocols.
Walmart
Department Mgr/frontend Sup
12.2010 - 02.2020
Job overview
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- managed all cashiers with assisting woth cash loans from cash office and. closing out and opening cash office.
Education
San Gorgonio High School Highland Ca
Diploma from Basic
06.2010
Skills
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling
- Data entry efficiency
- Inventory oversight
- Teamwork orientation
- Currency counting
- Currency exchanges
- Cash counting speed
- Casino regulations
- Jackpot payouts
- Identification guidelines
- Cash transaction reporting
- Teamwork
- Customer service
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
Timeline
Cage Cashier
San Manuel Casino
06.2021 - Current
Department Mgr/frontend Sup
Walmart
12.2010 - 02.2020
San Gorgonio High School
Diploma from Basic
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