Delajah Hamilton
Wauwatosa
Summary
Detail-oriented professional with almost ten years in customer service and administrative roles. Proficient in client relations, scheduling, and administrative support, consistently handling high call volumes and streamlining operations. Focused on teamwork and accuracy, dedicated to enhancing client satisfaction through quality service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
Heart to Heart Assisted Living
Mount Pleasant
08.2024 - Current
- Coordinated recreational activities to enhance resident engagement and well-being.
- Administered medication according to prescribed schedules and guidelines.
- Monitored residents' health conditions and reported changes to medical staff.
- Communicate with families and healthcare professionals to ensure individualized care plans are met.
Tax Specialist
Intuit Turbo Tax
Remote
12.2021 - 01.2023
- Utilized CRM tools to document customer interactions and maintain records.
- Assisted clients in understanding tax obligations and filing requirements.
- Analyzed tax regulations to ensure compliance with state revenue laws.
- Conducted audits of client records to verify accuracy of submitted information.
Receptionist / Dispatcher
Advantech Manufacturing
New Berlin
01.2019 - 07.2021
- Managed multi-line phone systems, scheduled appointments,
- Facilitated coordination of dispatch operations for optimal workflow
- Ensured accurate recordkeeping, timely communication, and efficient routing of technicians.
- Facilitated administrative tasks, including filing, data entry, and correspondence.
Front Desk Receptionist
Blood Center of Wisconsin
Brown Deer
01.2016 - 01.2018
- Facilitated administrative tasks including data entry, filing, and appointment coordination.
- Scheduled appointments and maintained organized calendars for staff members.
- Handled patient registration and collected necessary documentation efficiently.
- Greeted visitors and directed them to appropriate departments.
Education
Medical Billing and Coding Certificate -
Milwaukee Area Technical College
Milwaukee, WI01.2024
High School Diploma -
Brown Deer High School
Brown Deer, WI01.2018
Skills
- Medical billing and coding
- Customer service and relations
- Scheduling and dispatching
- Data entry and recordkeeping
- Analytical planning
- Attention to detail
- Microsoft Excel
- Solution-oriented mindset
Certification
Medical Terminology
Timeline
Caregiver
Heart to Heart Assisted Living
08.2024 - Current
Tax Specialist
Intuit Turbo Tax
12.2021 - 01.2023
Receptionist / Dispatcher
Advantech Manufacturing
01.2019 - 07.2021
Front Desk Receptionist
Blood Center of Wisconsin
01.2016 - 01.2018
Medical Billing and Coding Certificate -
Milwaukee Area Technical College
High School Diploma -
Brown Deer High School