DELAMEAKA HAGLE

• Assisted clients with daily living activities and personal care needs.
• Provided companionship and emotional support to enhance client well-being.
• Administered medication according to prescribed schedules and procedures.

providing one on one support within home or out in the community

• Transported material to correct locations and documented inventory changes.
• Maintained current forklift training and certification as required by company policies.
• Used handheld scanners for warehouse management system compliance.
• Inspected lifts before use to prevent damage to goods.
• Reported safety and quality issues to management.
• Positioned lifting devices around loaded pallets, skids, and boxes to secure materials for transport to designated areas.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Set up and activated customer accounts.

• Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Consulted with customers regarding needs and addressed concerns.
• Seized opportunities to upsell products, maximizing revenue.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Updated customer accounts, addresses, and contact information within call management databases.