Delana Carothers
Neosho,MO
Summary
Adept at enhancing patient care through many years compassionate service. Leveraging medical terminology knowledge and a professional bedside manner, I improve clinic efficiency and patient trust, contributing significantly to healthcare delivery.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, phlebotomy, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
17
17
years of professional experience
5
5
Certification
Work History
Medical Assistant
Manzer Family Medicine
05.2015 - 11.2015
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
Dialysis Technician
Nevada Dialysis
08.2014 - 05.2015
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Safeguarded patients through vigilant observation for any adverse reactions or complications, taking swift corrective action when necessary.
- Supported patient well-being, monitoring for signs of distress or infection post-dialysis.
- Minimized complications by promptly identifying and reporting any adverse reactions during dialysis.
- Improved patient outcomes by carefully monitoring and adjusting dialysis treatment parameters.
- Strengthened patient relationships, consistently providing compassionate and empathetic care.
- Cleaned and sterilized instruments, equipment and surfaces.
Mobile Plebotomist
Boyce N Bynum Pathology Laboratories
09.2012 - 08.2014
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.
- Exhibited strong organizational skills in scheduling appointments, preparing equipment, and tracking supplies inventory for mobile phlebotomy operations.
- Increased patient satisfaction by addressing concerns and answering questions related to the phlebotomy process.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Acted as a liaison between patients, healthcare providers, and laboratory staff by effectively communicating relevant information regarding test results or special requests.
- Continuously updated knowledge in the field of phlebotomy through ongoing educational opportunities such as workshops or conferences.
- Enhanced patient comfort by establishing rapport and providing clear explanations of procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Verified proper storage and transportation of specimens to laboratories.
- Reviewed and processed requisitions for laboratory tests.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
Combat Medic (68W)
Missouri Army National Guard
03.2009 - 08.2014
- Assisted in the development and execution of realistic training scenarios simulating battlefield injuries, honing both individual proficiencies and collective teamwork capabilities within the unit.
- Served as a trusted advisor for unit leaders on healthcare-related matters, leveraging medical expertise to promote informed decision-making during critical situations.
- Ensured the proper handling of sensitive medical information by adhering to strict privacy regulations and maintaining detailed patient records.
- Contributed to the overall health of unit members through conducting routine medical evaluations, immunizations, and preventive healthcare measures.
- Recognized and treated medical conditions with proven techniques, equipment, and knowledge of medical and military protocols.
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
- Promoted safety awareness among fellow soldiers by conducting injury prevention briefings before field exercises or deployments.
- Cultivated a supportive learning environment for junior medics through active mentorship and constructive feedback, fostering professional growth within the team.
- Improved overall mission effectiveness by providing critical medical support during high-stress situations in various environments.
- Participated in joint exercises alongside foreign military forces, adapting medical procedures to align with international protocols when necessary.
- Conducted comprehensive training sessions to non-medical personnel on essential first aid skills and emergency response techniques.
- Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings.
- Continuously updated clinical skills and knowledge base by attending relevant military courses, seminars, and workshops, ensuring the delivery of best-practice care at all times.
- Maintained operational readiness with thorough inventory management of medical supplies and equipment.
- Assessed needs and conditions of assigned patients and gathered critical patient health information.
- Established rapport with local populations while participating in humanitarian missions, offering culturally sensitive medical assistance and fostering positive relations.
- Strengthened communication between medical personnel by implementing standardized documentation practices and sharing pertinent patient information.
- Enhanced soldier resilience through continuous mental health assessments and tailored stress management strategies implementation.
- Leveraged medical expertise to advise command on health-related operational risks, contributing to strategic planning and mission success.
- Increased morale and physical well-being, delivering comprehensive medical support during extended field operations.
- Provided critical psychological first aid, supporting mental health and aiding in recovery of combat stress victims.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Trained new paramedics on proper procedures and protocols to maintain best practices and promote great patient care.
- Monitored patients' vital signs to assess condition and identify necessary medical interventions.
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Placed patients on backboards or stretchers to safely load into ambulance.
- Used defibrillators and oxygen tanks during patient care and transport, increasing chances of survival.
Team Member
Missouri Military Funeral Honors
03 2009 - 08 2014
- Preformed Military funeral honors, including firing rifles,folding flag, presenting flag to family, and playing bugle.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
EMT-B - EMT-B & Combat Medic(68W)
NREMT / US Army
Ft Sam Houston, TX03-2010
No Degree - Nursing
Crowder College
Neosho, MO01-2006
No Degree - Nursing
Missouri Southern State University
Joplin, MO01-2006
Phlebotomist, EKG Tech, Psych Tech, OB Tech - Phlebotomy, EKG Tech, Psych Tech, OB Tech
Tri-State Technical Training
Joplin, MO01-2002
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- Direct patient care
- Data entry
- Reliable team player
- Procedure assistance
- Electronic health records
- CPR
- Compassionate
- Immunization administration
- Phlebotomy techniques
- Laboratory specimens collection and processing
- Patient assessments
- Professionalism and ethics
- Insurance verification
- Medical office administration
- Complex Problem-solving
- Adaptable
- Prioritizing stat orders
- Emergency response preparedness
- Conflict resolution
- Hospice care
- Electrocardiographic rhythm recognition
- Pharmacology knowledge
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- EKG Technician Certification (CET) - National Healthcareer Association (NHA).
- Advanced Cardiac Life Support (ACLS) - American Heart Association.
- Basic Life Support (BLS) - American Heart Association.
References
- Kandy Hibdon (417)438-8803
- SFC Anthony Testerman (417)439-7125
- Ron Buchanon (417)825-8592
Timeline
Medical Assistant
Manzer Family Medicine
05.2015 - 11.2015
Dialysis Technician
Nevada Dialysis
08.2014 - 05.2015
Mobile Plebotomist
Boyce N Bynum Pathology Laboratories
09.2012 - 08.2014
Combat Medic (68W)
Missouri Army National Guard
03.2009 - 08.2014
Team Member
Missouri Military Funeral Honors
03 2009 - 08 2014
EMT-B - EMT-B & Combat Medic(68W)
NREMT / US Army
No Degree - Nursing
Crowder College
No Degree - Nursing
Missouri Southern State University
Phlebotomist, EKG Tech, Psych Tech, OB Tech - Phlebotomy, EKG Tech, Psych Tech, OB Tech
Tri-State Technical Training
Similar Profiles
Lindsay MercerLindsay Mercer
Medical Laboratory Technician/CNA/MA at Manzer Family MedicineMedical Laboratory Technician/CNA/MA at Manzer Family Medicine
DASARI PAUL PRASHANTHDASARI PAUL PRASHANTH
Telecaller at Order ManzerTelecaller at Order Manzer
Marisa MorellMarisa Morell
Program Coordinator at Ellis Medicine Family Medicine Residency ProgramProgram Coordinator at Ellis Medicine Family Medicine Residency Program