Delaney Allen

Crisis Walk-In Clinic

• Welcome and greet all external and internal customers with dignity, respect, professionalism, and superior customer service.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Participating in training sessions and courses related to best practices in mental health.
• Taking care of all necessities needed for clients in the walk-in clinic and crisis stabilization unit (food, hygiene products, etc.).
• Working and communicating in a high-intensity environment, effectively responding to and resolving concerns.
• Connect clients with other resources, such as a higher level of care if needed.
• Ensure client inquiries, registration forms, and other forms are accurately entered and completed in the EHR for clients to receive services.

Department of Social Work

• Greeted visitors in a professional manner, responding to inquiries, and directing them to appropriate personnel.
• Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
• Handled confidential documents in an organized fashion according to established protocol.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Provided support and guidance to colleagues to maintain a collaborative work environment.