Lauren Fausett
West Jordan
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
14
14
years of professional experience
Work History
Client Service Representative
Teton Wealth Group
Murray, UT
01.2024 - 02.2026
- Managed client inquiries and provided tailored solutions to enhance satisfaction.
- Developed and maintained strong relationships with clients through effective communication and follow-up
- Collaborated with financial advisors to ensure accurate documentation and compliance adherence
- Maintained accurate record-keeping with proactive attention to client privacy
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted with a large variety of projects such as end of year fee rebates, calculating and distribute RMD’s, annuity wide agent changes and a variety of other financial related tasks and responsibilities.
Administrative Assistant
Highland Ridge Hospital
Midvale , UT
09.2022 - 12.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Directed customer communication to appropriate department personnel.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Assistant Manager/Member Experience Specialist
VASA Fitness
Herriman, UT
11.2021 - 09.2022
- Built, developed and managed a high performing team of 15+ employees.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Processed cash and check deposits every day.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Mentored junior team members and managed employee relationships.
Kidcare Team Lead
VASA Fitness
South Jordan, UT
07.2021 - 11.2021
- Hired, trained and managed a team of high performing employees.
- Addressed all customer support issues.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
Certified Medical Assistant
Southridge specialty clinic
South Jordan, UT
01.2012 - 01.2015
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Education
Medical Assisting
Salt Lake Community College
Salt Lake City, UT06.2012
High School Diploma -
Jordan High School
Sandy, UT05.2009
Skills
- Customer Service
- Multi-Task Management
- Reliable and Punctual
- Adaptable
- De-escalation techniques
- Account management
- Customer data confidentiality
- Administrative and office support
Education and Training
other,other
Timeline
Client Service Representative
Teton Wealth Group
01.2024 - 02.2026
Administrative Assistant
Highland Ridge Hospital
09.2022 - 12.2024
Assistant Manager/Member Experience Specialist
VASA Fitness
11.2021 - 09.2022
Kidcare Team Lead
VASA Fitness
07.2021 - 11.2021
Certified Medical Assistant
Southridge specialty clinic
01.2012 - 01.2015
Medical Assisting
Salt Lake Community College
High School Diploma -
Jordan High School