Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Languages
Work Preference
Timeline
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Delaney Burton

Orlando,FL

Summary

Highly motivated and dependable Sales Associate with extensive customer service and sales experience. Adept at managing and improving customer relations through detail-oriented thinking and an up-beat attitude. Skilled in providing exceptional customer assistance by effectively identifying and recommending items that meet their needs, while strategically highlighting best-selling products and targeted market offerings to enhance customer satisfaction and drive sales. I am eager to secure an entry-level position within a dynamic company where I can contribute my skills and enthusiasm while learning and growing alongside the team.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Urban Outfitters, Inc.
05.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by helping with product questions, selections, and purchases.
  • Assisted in training new staff members on company policies, product information, and sales techniques in their assigned departments.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Front Desk Receptionist

Eo Inn & Spa
02.2021 - 01.2022
  • Organized guest reservations and group bookings, confirmed reservations and identification, and was responsible for the check-in and check-out processes.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns over the phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collected room deposits, fees, and payments.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.

Retail Sales Associate

Urban Outfitters, Inc.
Orlando, FL
07.2018 - 01.2020
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adapted quickly to the work environment, gaining valuable skills and insights that enhanced my ability to contribute effectively to the team.

Education

Bachelor of Science - Computer Science

University of Central Florida
Orlando, FL
04.2027

Associate of Arts - General Studies

Valencia College
Orlando, FL
12.2022

Skills

  • Exceptional customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Relationship building
  • Listening skills

Interests

  • Coding and Programming
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy digital art, which helps improve my creativity and attention to detail

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
Spanish
Elementary

Work Preference

Work Type

Full TimePart TimeInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home option

Timeline

Retail Sales Associate

Urban Outfitters, Inc.
05.2022 - 03.2023

Front Desk Receptionist

Eo Inn & Spa
02.2021 - 01.2022

Retail Sales Associate

Urban Outfitters, Inc.
07.2018 - 01.2020

Bachelor of Science - Computer Science

University of Central Florida

Associate of Arts - General Studies

Valencia College

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Delaney Burton