Delaney Foresman
Pepperell,MA
Summary
A well seasoned Hospitality and Service Manager with proven expertise in team leadership, customer service management, and process improvement within the restaurant industry. Committed to enhancing operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hospitality & Service Manager
Kimball Farm
Westford & Lancaster MA
03.2024 - Current
- Supervised daily operations ensuring high service standards and customer satisfaction.
- Trained and mentored staff on best practices for service delivery, teamwork, and appropriate food handling protocols.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Implemented process improvements to enhance efficiency in service operations.
- Monitored inventory levels and coordinated supply ordering to maintain stock availability.
Food Service Supervisor
Kimball Farm
Lancaster, MA
07.2020 - 02.2024
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on food preparation and customer service standards.
- Implemented inventory management processes to reduce waste and optimize supply usage.
- Developed staff schedules to align with peak service times and operational needs.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Tracked food production levels, meal counts, and supply costs.
Retail Sales Associate
Macy's
Leominster, MA
04.2018 - 12.2019
- Delivered exceptional customer service by assisting shoppers with product inquiries and recommendations.
- Managed inventory restocking, ensuring accurate product placement and availability on sales floor.
- Greeted customers and helped with product questions, selections, and purchases.
- Implemented visual merchandising strategies to optimize product displays and elevate customer experience.
Junior Camp Counselor
Boys and Girls Club of Fitchburg/Leominster
Leominster, MA
06.2013 - 08.2017
- Facilitated engaging activities for youth, promoting teamwork and social skills development.
- Supervised group outings, ensuring safety and adherence to guidelines.
- Assisted in planning and implementing educational programs tailored to diverse age groups.
- Provided mentorship to younger campers, fostering a supportive environment.
Education
Master of Science - Hospitality Administration And Management
University of Alabama
AL12.2027
Master of Science - Public Relations, Social Media, & Advertising
Fitchburg State University
Fitchburg, MA05.2023
High School Diploma -
The Winchendon School
Winchendon, MA06.2017
Skills
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Conflict Resolution
- Customer Service Management
- Employee Training and Development
- Staff Management
- Inventory Management
- Risk Management
- Written, Visual, and Layout Design Professional
- Marketing Strategic Planning & Problem Solving
- Ideation Real World Application of Knowledge and Learning
Certification
- SERVSAFE Certified
- Allergen Awareness Certified
- ChokeSafe Certified
- CPR Certified
Timeline
Hospitality & Service Manager
Kimball Farm
03.2024 - Current
Food Service Supervisor
Kimball Farm
07.2020 - 02.2024
Retail Sales Associate
Macy's
04.2018 - 12.2019
Junior Camp Counselor
Boys and Girls Club of Fitchburg/Leominster
06.2013 - 08.2017
Master of Science - Hospitality Administration And Management
University of Alabama
Master of Science - Public Relations, Social Media, & Advertising
Fitchburg State University
High School Diploma -
The Winchendon School